E-Commerce Manager - Pacha New York

FIVE Hotels and Resorts • New York, NY

1d • $110,000 - $120,000

About The Position

Pacha New York is seeking an experienced and commercially driven E-Commerce Manager to own and optimise digital marketing performance across ticket sales, audience acquisition, and revenue growth. This role is responsible for translating brand, programming, and cultural moments into high-performing digital campaigns within a fast-paced nightlife and live events environment.
The E-Commerce Manager will lead performance marketing strategy and execution, manage significant digital budgets, and drive measurable commercial outcomes.

Requirements

• 4–5+ years of experience in digital marketing or e-commerce roles.
• Proven experience within entertainment, nightlife, live events, music, or ticketed experiences.
• Strong hands-on expertise in paid media and performance marketing, with a track record of driving commercial results.
• Experience managing significant budgets with clear performance accountability.
• Solid understanding of websites, analytics, tracking, and platform integrations.
• Highly analytical, data-driven, and commercially focused.
• Comfortable operating in fast-paced, high-pressure event environments with tight deadlines.
• Strong stakeholder management and communication skills.
• Willingness to work non-traditional hours, including evenings, weekends, and peak event periods.

Responsibilities

• Own end-to-end digital marketing performance for Pacha New York, with full accountability for ticket sales, revenue, ROAS, and CPA.
• Develop, execute, and optimise performance marketing campaigns across Meta, Google, TikTok, and other paid media platforms.
• Plan and manage large monthly digital marketing budgets, continuously testing and optimising creatives, audiences, and formats.
• Lead digital campaigns for artist announcements, residencies, seasonal programming, and high-velocity ticket drops.
• Oversee website performance, conversion optimisation, and the end-to-end digital ticketing journey.
• Manage data, tracking, and platform integrations, ensuring accurate analytics, attribution, and reporting.
• Monitor daily performance and deliver clear insights and reporting to local leadership and global HQ.
• Collaborate closely with Programming, Marketing, PR, Creative, and global teams to align campaigns with brand and commercial priorities.

Benefits

• Eligible employees may receive comprehensive benefits including medical, dental, and vision insurance; paid time off; company holidays; and participation in retirement savings programs in accordance with company policy and applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed