E-Commerce Engineering Manager

Zones LLC.

26d

About The Position

The E-Commerce Engineering Manager leads the design, development, and ongoing optimization of the company’s digital commerce platforms. This role is responsible for managing engineering teams that build scalable, secure, and high-performing e-commerce solutions that support online sales, customer experience, and revenue growth. The E-Commerce Engineering Manager partners closely with Product, UX, Marketing, Operations, and Architecture teams to deliver reliable, customer-centric commerce capabilities while ensuring technical excellence and operational stability.

Requirements

2+ years of experience in software engineering, with at least 4+ years in a leadership or management capacity.
Proven background in eCommerce platforms and front-end
Strong experience with headless commerce, PWA Kit, and API-first architectures.
Experience integrating with various payment systems and third-party APIs
Demonstrated success in building and leading engineering teams, improving delivery processes, and scaling complex systems.
Excellent communication, stakeholder management, and cross-functional collaboration skills.
A customer-first mindset and passion for digital innovation.
Strategic thinking with hands-on technical depth to guide teams and influence architecture.
A collaborative leadership style that fosters trust, creativity, and continuous learning.
A bias for action, data-driven decision making, and commitment to excellence.

Responsibilities

Define and drive the technical roadmap for eCommerce
Partner with Product, UX and Business teams to develop and execute digital strategies that improve customer experience and retention and support internal
Drive integration of Zones new content management platform
Establish engineering standards, development methodologies, and best practices for quality, security, scalability, and performance.
Define and capture meaningful KPIs, derive insight and actions and communicate with senior management
Work closely with Sales to drive the timely delivery of client specific products and sites
Manage development of internal sharepoint sites
Manage client support teams fielding ecommerce user support tickets
Lead, mentor, and grow a cross-functional team of front-end, back-end, and mobile engineers.
Manage resource planning, goal setting, performance reviews, and professional development for the engineering team.
Oversee project execution from concept to deployment, ensuring on-time, high-quality delivery across multiple initiatives.
Build a culture of accountability, innovation, and continuous improvement
Oversee architecture for scalable, high-performance solutions
Guide headless commerce implementations and integrations with internal ERP, PIM, CRM and other systems and third-party APIs.
Ensure robust monitoring, logging, and governance across commerce and mobile ecosystems.
Drive architecture decisions related to SFCC, headless implementations, RESTful APIs, and middleware integration for seamless omnichannel experiences.
Implement caching and security best practices for performance and data protection.
Establish platform governance, including performance monitoring, incident response, and error resolution.
Conduct regular audits and ensure adherence to compliance and security standards.
Promote continuous improvement through technical reviews, post-mortems, and performance optimization.