E-commerce Manager

Jenni Kayne•Santa Monica, CA

2d•$75,000 - $90,000

About The Position

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way. We are seeking a dynamic and experienced E-commerce Manager to join the Jenni Kayne team. In this role, you will play a critical part in shaping and optimizing our online presence while delivering a seamless, elevated customer experience. You will partner closely with cross-functional teams to oversee day-to-day e-commerce operations and drive performance across the digital channel. This role is ideal for someone who is data driven, intellectually curious, proactive, and eager to grow. Key areas of focus include site operations, site merchandising, and conversion rate optimization, with an eye toward continuous improvement and innovation. Reporting directly to the VP, Digital, the E-commerce Manager will contribute to the broader e-commerce strategy and help fuel the ongoing growth and success of the Jenni Kayne brand in the digital landscape.

Requirements

Bachelor’s degree in Marketing, Business Administration, or a related field
3+ years of experience in e-commerce, site merchandising, or a related discipline
Demonstrated success managing and optimizing day-to-day website operations
Strong working knowledge of e-commerce platforms and content management systems - Shopify experience preferred
Highly analytical, with experience leveraging analytics tools (Google Analytics preferred) to extract insights and inform strategic decisions
Proven project management skills, with the ability to prioritize effectively, manage timelines, and thrive in a fast-paced environment
Exceptional attention to detail, ensuring accuracy, consistency, and quality across all e-commerce content and product information
Strong written and verbal communication skills, with the ability to collaborate cross-functionally and with external partners
Customer-centric mindset with a passion for delivering elevated, intuitive online experiences
Familiarity with luxury or lifestyle brands and an understanding of their customer and brand standards
Ability to sit for extended periods while working at a computer
Ability to occasionally move and lift objects weighing 20 pounds or more - as needed

Responsibilities

Develop and execute a comprehensive e-commerce strategy aligned with the brand's objectives, ensuring a seamless online shopping experience and driving revenue growth.
Manage the day-to-day operations of our e-commerce platform, ensuring smooth functionality and user-friendly navigation including management of the product life cycle through setup, merchandising, monitoring, optimization, maintenance, and retirement.
Coordinate with various teams including buying and marketing to ensure accurate and up-to-date product information and imagery is reflected on the website.
Oversee the maintenance and optimization of our website, ensuring it reflects the brand's aesthetics and user-friendly interface, while staying up-to-date with the latest industry trends and best practices.
Monitor and analyze website metrics, sales performance, and customer behavior to identify trends, optimize user experience, and recommend improvements to enhance online sales.
Manage inventory and ensure accurate stock levels are reflected on the website, coordinating with the buying team.
Propose and execute homepage updates to align with merchandising and company wide strategies.
Stay up-to-date with the latest e-commerce trends, technologies, and industry best practices, proactively identifying opportunities to enhance our online presence and improve customer satisfaction.
Continuously improve the customer journey by analyzing user behavior, gathering feedback, and implementing strategies to increase conversion and enhance customer satisfaction and retention.
Monitor key performance indicators (KPIs) and metrics to evaluate the success of eCommerce initiatives. Utilize data-driven insights to identify opportunities for growth and address challenges proactively.