E-commerce Customer Service Agent
About The Position
Bob Howard Parts Distribution Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative. E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity. This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.
Requirements
- Excellent written and verbal communication
- Exceptional organizational skills
- Proficiency in Microsoft Office with ability to learn new systems and programs quickly
Responsibilities
- Processing all internet orders from our many customers platforms
- Responding to customer emails in a timely and professional manner
- Answering all incoming phone calls, processing phone orders and providing customer service resolution
- Performs quality control checks on all orders fulfilled
- Handle returns
- Fraud detection and prevention
- Taking on related projects assigned by Management and following through accordingly
Benefits
- Monday - Friday, 8 am - 5:0 pm, No weekends
- Air-Conditioned environment
- Exciting and casual work environment
- $15.00 to $17.00 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
No Education Listed
