1000 - E-Commerce Customer Support

Petra Industries•Edmond, OK

19h

About The Position

Provide superior customer support, accurate and timely data entry and account support to E-Commerce department. Ensure all essential aspects of the department are covered by providing back up as needed.

Requirements

Minimum 1-year sales or customer support experience preferred.
High School diploma or GED required; some college preferred.
Ability to engage with accounts to build and strengthen loyalty and overall customer satisfaction.
Capacity to adapt to ever-changing Consumer Electronics market while working in a cross-functional team environment.
Ability to prioritize tasks, multi-task, integrate friendliness with efficiency and maintain focus.
Strong computer proficiency with MS Office Suite, MS Excel in particular.
Excellent typing and 10-key skills – Requires prolonged sitting, manual dexterity, and normal range of hearing and vision.

Responsibilities

Respond to incoming calls, emailed communications, and all other electronic communications in a professional, respectful and polite manner. Provide resolution or assistance to customer questions or issues.
Collaborate with management to resolve issues with the goal of building customer satisfaction and long-term customer retention.
Assist customers with questions regarding returns, credits, and debits.
Process return authorizations for E-commerce customers. Issue debits and credits as needed.
Research issues and work with customers to provide a solution in a timely manner.
Create and/or run reports as needed.
Research customer requirements, and work with all needed departments to ensure company’s processes are compliant with customer’s specifications.
Work with freight carriers to resolve lost and/or damaged orders.
Assist in resolution of product data issues with necessary departments.
Provide back-up for teammates entering orders when necessary.
Remains familiar and compliant with all company policies and procedures in the performance of job duties and regarding individual activities and behaviors.
Maintains acceptable attendance in accordance with company policies and departmental standards.
Conducts self in a professional, courteous, respectful, and friendly manner at all times when interacting with coworkers, clients or vendors.
Other duties assigned as needed.