E-commerce & Customer Experience Specialist (Los Angeles)

Nordic Knots AB • Inglewood, CA

7d • Onsite

About The Position

Nordic Knots is looking for an E-commerce & Customer Experience Specialist to join their team in Los Angeles. The ideal candidate has experience in interior design and a passion for creating flawless customer experiences, is highly organized, service-minded, and excited to help customers transform their spaces with timeless design. This role is crucial for delivering a best-in-class shopping experience, involving personalized interior design advice, prompt solutions, and ensuring smooth digital operations. Nordic Knots, founded in 2016, is a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as its major market, focused on thoughtful design that lasts beyond seasons and trends, crafting timeless textiles for the modern home. The company has a head office and flagship store in Stockholm and a growing team in both Sweden and the USA.

Requirements

• Degree in Interior Design or a related field.
• Professional experience in interior design and customer advisory roles.
• Native-level fluency in English with excellent written communication skills.
• Previous experience working in customer service, e-commerce, or client-facing roles.
• Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.
• Proactive, adaptable, and energized by working in a fast-paced, start-up environment.

Nice To Haves

• Zendesk experience is a plus.
• Fluent in French is a plus

Responsibilities

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.
• Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
• Manage returns, process refunds, and support logistical needs across the shopping journey.
• Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
• Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees