E-Commerce Associate

ASM Global-posted 2 days ago

Full-time • Entry Level

Hybrid • Commerce City, CO

5,001-10,000 employees

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About the Role: We’re looking for a highly organized and motivated E-Commerce professional to join our team and help deliver a top-tier digital retail experience. This hybrid role combines day-to-day operations, customer service, merchandising, marketing execution, and fulfillment support. You’ll collaborate with cross-functional teams to manage products, support promotions, and improve the customer journey across our digital platforms. If you're detail-oriented, data-driven, and passionate about e-commerce with 2-3 years' experience, this role is a great fit for you.

Maintain and update product listings, including descriptions, pricing, images, and categorization across ecommerce platforms
Monitor inventory levels and coordinate with warehouse and retail teams to restock or remove products as needed
Support marketing and promotional campaign execution through content updates, product features, and email support
Ensure online content aligns with brand standards, seasonal priorities, and a seamless customer experience
Process web orders accurately and efficiently, including picking, packing, shipping, and handling returns/exchanges
Communicate with customers to resolve inquiries and issues via email and customer service platforms
Track and report on product performance, sales trends, and customer behavior to support data-driven decisions
Identify and escalate website issues affecting the user experience, including bugs and content inaccuracies
Coordinate product photography and content accuracy to support successful product launches
Collaborate cross-functionally with merchandising, marketing, and fulfillment teams to align digital and in-store strategies
Participate in regular inventory counts and contribute to warehouse organization and accuracy
Contribute to process improvements that enhance efficiency, accuracy, and the overall customer journey

2–3 years of experience in retail warehouse or e-commerce operations
Familiarity with platforms like Shopify, Retail Pro, Retail Cloud, or other CMS/OMS systems
Strong attention to detail with the ability to prioritize and juggle multiple projects
Excellent communication skills, both verbal and written
Analytical mindset with comfort using Excel and reporting tools
Comfortable working in a fast-paced, collaborative team environment
Passion for e-commerce, digital trends, and improving the customer experience
High level of professionalism, integrity, and initiative
Ability to lift up to 70 lbs and stand for extended periods, must be able to bend, kneel, crawl, lift boxes above your head.
Valid Colorado driver’s license

Bachelor’s degree or equivalent experience preferred

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