E-Commerce and VIP Coordinator

LIVE NATION ENTERTAINMENT INC•Nashville, TN

54d

About The Position

An artist management firm and subsidiary of Live Nation Entertainment is seeking a dynamic e-Commerce and VIP Coordinator candidate with knowledge of merchandising, e-commerce, VIP programming, and how they relate to the music industry. Interface with industry shareholders - merchandisers and ecommerce partners, VIP Partners, internal managers and artist's teams. Coordinate communication with cross-functional marketing team on social and digital strategy to promote online stores, as well as VIP setup and implementation with tour marketers. The e-Commerce Coordinator will be responsible for growing Vector's e-commerce business. They will source merch creation for Artist e-commerce, touring and VIP programs, coordinate merch partner timelines, monitor inventory levels, industry trends and work closely with our Director of Marketing to plan yearly merch strategy and VIP program offerings.

Requirements

1-2 years of merch company, tour merch, or VIP experience
Understanding or merchandising from E-Comm, Tour Merch, and VIP
Superior attention to detail and organizational skills
Demonstrated ability to think creatively, three-dimensionally and to tie different pieces of a project together when needed
Tech savvy command of project management software (Monday/Asana), business software (Microsoft Office suite & Adobe) and cloud-based software (Google Docs/Drive, Dropbox, Box, Zoom…)
An understanding of budgeting and use of Excel & Google Sheets software
Excellent verbal and written communications, interpersonal skills and phone/email demeanor
Solid understanding of content creation and social media strategy
Creative thinker implementing exciting new marketing strategy
Ability to independently carry-out multiple tasks from start-to-finish with the aptitude to anticipate and prioritize
Proven time management skills that meet tight deadlines and can manage multiple projects simultaneously
Great attitude, calm and collective in a fast-paced environment; helpful, friendly and diplomatic
Ability to demonstrate discretion in handling confidential data and dealing with high-level artists and industry executives

Responsibilities

Oversee and develop e-commerce strategy for stores under the Vector Management umbrella.
Devising strategies that harness sales-related insights, analytics and novel developments to encourage sales in online stores.
Execute development of new stores with e-commerce partners/artist teams and manage all required deadlines leading up to launch.
Liaise with Director of Marketing, Marketing Manager, and Artist managers to develop meaningful product offerings while staying on brand
Coordinate and collate all required store assets and new offers with internal and external partners
Create Cost of Goods analysis, P&L's, sales projections and proposals for presentation to artist managers and business managers.
Analyze sales metrics to ensure product is arriving at fulfillment warehouses and orders are being fulfilled, meeting delivery timelines
Collaborate with clients and vendors to ensure deadlines are met and any project management or customer service issues are resolved
Create and maintain a master calendar of promotional sales campaigns to drive store traffic and sales across all stores
Analyze advertising data to measure the effectiveness of marketing strategies
Routinely provide updates about relevant trends and innovations in e-commerce
Report weekly and monthly sales reports in relation to devised strategy roll out.
Extend reach and product offering opportunities beyond basic e-Commerce stores into other digital platforms (Spotify, Facebook, Youtube, Tiktok, etc.)
Ideate on ways to cross-pollenate Tour Merch and E-Comm Strategies.
Facilitate end of tour merchandise inventory allotments for store offerings
Interface with merchandisers, labels and third-party partners on e-commerce initiatives, VIP and other direct-to-consumer strategies

Benefits

Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
401(k) program with company match, Stock Program Reimbursement
New parent programs & support including caregiver leave and baby bonus, infertility support
Tuition reimbursement, student loan repayment internal growth and development programs & trainings
Volunteer time off, crowdfunding network

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