E Commerce Agent I
About The Position
To perform a variety of duties in support of Goodwill’s e-commerce business. An Agent I is responsible for creating a strong partnership with retail staff to produce optimum ShopGoodwill .com sales results. E Commerce Agent I must consistently meet department goals, demonstrate production of the highest quality, and demonstrate a willingness to share his/her knowledge with other employees. Responsibilities include, but are not limited to; sorting, cleaning, selecting and processing of items for the purpose of photographing and listing them for ShopGoodwill.com. The Agent may assist in the shipping of sold items and/or other duties to ensure continued movement of listed items. This position requires the ability to work from different store locations as needed.
Requirements
- High school diploma or GED preferred.
- Must be able to read, speak, and understand the English language.
- Must be able to lift up to 50 pounds.
- Must possess intermediate PC skills.
- Advanced knowledge of Shopgoodwill.com site functions, as well as familiarity with other E Commerce avenues and trends.
- Must be able to type 35 WPM.
- Must possess business grammar and writing skills with minimal errors.
- Must be able to work under minimal supervision.
Nice To Haves
- Ability to operate a digital camera and photo editing software, preferred.
- Experience with Adobe Photoshop and Microsoft Applications, preferred.
Responsibilities
- Actively sorts, identifies and prepares items for photography.
- Photographs items and edits and crops photos.
- Proactively identifies and pulls items for e-commerce listings.
- Able to list items for sale on various marketplaces at an acceptable level with a minimum of errors.
- Able to research and identify products to be sold online if required.
- Facilitate shipment of sold items if needed, if necessary.
- Aided in filling items and maintaining the shelves.
- Prepares product to be sent back to the main campus.
- Provides feedback to the manager regarding production issues.
- Consistently meets or surpasses department goals for 1) Average Price and 2) Listing Goals.
- Works closely with entry level E Commerce employees and program participants to ensure their success.
- Collaborate with the shipping clerk in answering customer inquiries.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
