E-Billing Coordinator

Morrison & Foerster, LLP • San Francisco, CA

5h

About The Position

The E-Billing Coordinator is responsible for set-up, implementation, and maintenance of e-billing for the Firm’s clients, working directly with Client Account Managers, clients, and third-party vendors. Assists and trains billers and CAMs on e-billing process and assists with e-billing requirements (format, approved timekeepers, etc.) and troubleshooting issues. Ensures client service and satisfaction are attained in all areas of the position. Assist with Timenote Notice Inbox and Workflow Inbox (Fall-out).

Requirements

• 3E Elite experience is strongly preferred.
• Minimum two years’ Billing and Collection experience.
• Experience with vendor e-billing systems (i.e., Tymetrix, Legal Tracker, DataCert, CounselGo, Brightflag and CounselLink) preferred.
• Intermediate Excel skills required.
• Law Firm or professional services background with international exposure preferred.
• Ability to understand and analyze billing information and historical data.
• Strong attention to detail and ability to follow instructions with high degree of accuracy.
• Ability to communicate effectively and tactfully with individuals at all levels within and outside the Firm.
• Excellent organizational skills and sense of urgency to requests.
• Ability to work under pressure and to meet deadlines under sometimes stressful conditions.
• Ability to keep observations or viewpoints regarding firm business confidential.

Nice To Haves

• E-Billing HUB experience preferred

Responsibilities

• Consistently promote and model the Firm’s Client Service Principles in teamwork, work product, and personal interaction.
• Ensure exemplary client service to all internal and external clients; proactively promote client service throughout department and among teams; respond to peer requests with recognition that request serves a client or Firm need.
• Direct and maintain electronic billing processes and requirements; serve as liaison among clients, billing attorneys and staff, billers, CAMs and third-party vendor; facilitate communication to ensure timely and correct implementation and on-going functionality of electronic billing for the Firm’s clients. Ensure adherence to Firm’s billing policies and procedures.
• Coordinate data collection for e-billing matter set-up and on-going maintenance:
• Oversee matter set-up, including timekeeper and billing rate set up and approval, both on the vendor site and within the Firm’s billing system.
• Assist billing attorneys and their assigned CAMs in creating and maintaining matter budgets and matter plans or status reports.
• Facilitate annual rate change process among the Firm, the vendor, and the client. Assist billers and CAMs in resolving e-billing issues (missing or unapproved timekeepers, incorrect rates, missing claim or matter information, etc.).
• Review and process e-billing documentation according to attorney instruction and department procedures. Ensure effective and detailed information flow within department, internal, and external clients.
• Review e-billing documents and client/matter master files for special billing needs and obtain necessary documentation if special billing need is not properly reflected in e‑billing. Collaborate with internal clients to define special billing needs.
• Review rates, discounts, addresses, and other components of e-bill for accuracy. Identify discrepancies and independently gather resources and information needed to complete process.
• Review final bills to ensure data integrity. Proactively collaborate with billers to process and transmit error-free e-bills.
• Provide research assistance as needed to resolve e-billing discrepancies and/or issues. Locate data and information from other sources that may not be readily available.
• Design and maintain reports for e-billing analysis. Apply and administer other application tools as needed.
• Assist other billers, CAMs and accounting staff as needed with all e-billing concerns. Recommend appropriate solutions. Respond promptly and completely to client, attorney, and department inquiries.
• Coordinate and prepare special e-billing projects as needed.
• Timenotes support: Assist with the Timenote requests and ensure all are handled accurately and promptly.
• Fall-Out management support: Ensure that time in the Workflow Inbox (Fall-Out) is corrected and cleared accordingly.
• Month -End support: Assist with month-end close by ensuring the Workflow Inbox (Fall-Out) is cleared, Intapp Time is disabled and the Value from 3E report is ran.
• Intapp Time Core support: May assist with maintaining restricted text and rules.
• Attend department and group meetings as needed to keep up to date on department policies and procedures.
• Provide back-up assistance as needed for other accounting department personnel for Master Files, Billing and Collections.
• Assist with special projects and perform other duties as assigned by Manager.

Benefits

• MoFo offers a comprehensive benefits package starting on your first day.
• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees