Duty Manager, Customer Operations

Piedmont Airlines • Charlotte, NC

6d • $66,500 • Onsite

About The Position

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Duty Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is overseeing the daily completion of below-the-wing functions for all units. These functions include baggage and cargo handling, cabin maintenance, and operating motorized vehicle and equipment. The successful candidate will have previous airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Department Manager, Customer Operations.

Requirements

• Previous airline management experience and working knowledge of AOA environment
• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Flexible schedule
• Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required.
• We also require proof of high school or GED completion.
• Minimum 18 years of age

Nice To Haves

• Previous management experience in a hub environment
• Extensive knowledge of QIK, Sabre
• Bachelor’s degree in aviation, business, or another related field

Responsibilities

• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a team with varied duties to include unit managers, supervisors, and agents
• Administrative duties to include daily/weekly/monthly reports

Benefits

• paid training
• holiday pay
• 401(k)
• vacation
• family travel on the American Airlines network
• Medical and dental available

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees