Duty Manager

HHS, LLC • Phoenix, AZ

3d • $65,000

About The Position

Passenger Services Duty Manager/Shift Manager Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.

Requirements

• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Responsibilities

• Deliver effective passenger services solutions to our customers
• Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
• Address and resolve customer service issues in a timely manner with professionalism
• Review new airline and vendor contracts and provide feedback
• Meet with customers regularly to receive feedback and monitor satisfaction levels
• Build and maintain relationships with key stakeholders
• Manage safety and security procedures to comply with HHS operating standards
• Create a positive and inclusive work environment to lead and motivate team members
• Monitor and/or conduct required training of team members

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Career development and ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed