Duty Drawback Specialist

Ascent•Springfield, MO

2d•Onsite

About The Position

About Ascent Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction. Our Guiding Principles At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved. What You’ll Do The Duty Drawback Specialist will administer comprehensive support to a client’s duty drawback program. Manipulating and analyzing import and export data. Retrieving shipping documents to process drawback claims. When necessary, keying data entry, to convert data into electronic format. Troubleshooting any issues in drawback claims to resolve issues. Working directly with U.S. Customs and completing any verbal and/or written follow up as needed. Coordinate with the client to ensure regulatory compliance with program. Day to Day customer service management; and general clerical duties as assigned

Requirements

High school diploma or general education degree (GED); or equivalent combination of education and experience.
1+ year managing customer accounts
1+ year previous office experience
Strong computer skills in Microsoft Windows, Word, Outlook, Excel and ten-key preferred.
Solid communication skills – both verbal and written.
Able to effectively present information to customers, prospects, top management, and public groups.
Communicates internally with all departments at the corporate office, with other terminals, third parties’ agencies, customers and prospects
Must be able to think and react quickly with a sense of urgency to time-sensitive problem situations.
Ability to work in a fast-paced environment and manage multiple priorities.
Detailed organizational skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Basic geography knowledge (preferred).
Applicants should understand the locations of US States and Canadian Provinces – including major cities thereof.
Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised.

Nice To Haves

Basic geography knowledge (preferred).
Applicants should understand the locations of US States and Canadian Provinces – including major cities thereof.
Strong computer skills in Microsoft Windows, Word, Outlook, Excel and ten-key preferred.

Responsibilities

Administer comprehensive support to a client’s duty drawback program.
Manipulating and analyzing import and export data.
Retrieving shipping documents to process drawback claims.
When necessary, keying data entry, to convert data into electronic format.
Troubleshooting any issues in drawback claims to resolve issues.
Working directly with U.S. Customs and completing any verbal and/or written follow up as needed.
Coordinate with the client to ensure regulatory compliance with program.
Day to Day customer service management
General clerical duties as assigned