Counter Parts Specialist (Heavy Duty)
About The Position
Heavy-Duty Parts Sales - Counter (Dayton location) The Role: Are you the person who knows exactly how to track down that impossible-to-find overhaul kit while juggling a ringing phone and a walk-in customer? The Service Company is looking for an experienced Inside Parts Sales Representative to be in the center of our parts operation. In fleet maintenance, customer uptime is everything. We need a pro who can source the right truck and trailer parts quickly, handle high-dollar quotes, and keep our key accounts rolling. What You’ll Actually Be Doing: The Front Line: Handling walk-in and phone orders with precision. You'll accurately look up, quote, order, and receive truck and trailer parts for both retail customers and our own shop. Managing the Big Stuff: Taking the lead on complex, high-dollar projects like engine overhaul kits, electronics, and wet kits. Logistics & Organization: Scheduling deliveries to ensure on-time fulfillment and keeping the parts counter clean by actively tracking pending orders and open tickets. What You Bring to the Counter: Experience: You must have prior experience in customer-facing retail, specifically in the heavy-duty truck or automotive industry. Technical: You know your way around parts diagrams, cross-references, and vendor catalogs. Next-Level Organization: You don't let open tickets pile up or forget to call a customer back when a backordered part finally arrives. Communication: You know how to talk to stressed-out fleet managers, demanding outside sales guys, and techs who need parts yesterday. Physical Capability: You can handle the physical reality of a dynamic shop environment—sitting, standing, bending, lifting up to 50 lbs, and dealing with shop noise and varying temperatures. Education: High school diploma or equivalent. Why Work With Us? Come help us build the best Heavy Duty Parts team in Southwest Ohio! Paid Vacation and Holiday Pay IRA retirement plan with company match. A solid team environment where quality work actually matters. Ready to step up to the counter? Apply today.
Requirements
- Prior experience in customer-facing retail, specifically in the heavy-duty truck or automotive industry
- You know your way around parts diagrams, cross-references, and vendor catalogs
- You don't let open tickets pile up or forget to call a customer back when a backordered part finally arrives
- You know how to talk to stressed-out fleet managers, demanding outside sales guys, and techs who need parts yesterday
- You can handle the physical reality of a dynamic shop environment—sitting, standing, bending, lifting up to 50 lbs, and dealing with shop noise and varying temperatures
- High school diploma or equivalent
Responsibilities
- Handling walk-in and phone orders with precision
- Accurately look up, quote, order, and receive truck and trailer parts for both retail customers and our own shop
- Taking the lead on complex, high-dollar projects like engine overhaul kits, electronics, and wet kits
- Scheduling deliveries to ensure on-time fulfillment
- Keeping the parts counter clean by actively tracking pending orders and open tickets
Benefits
- Paid Vacation
- Holiday Pay
- IRA retirement plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
