Dual Rate Dispatcher/Security Officer I

Nisqually Red Wind Casino•Olympia, WA

1d•Onsite

About The Position

POSITION OBJECTIVE: Coordinates all security department actions while keeping a detailed record of events. While acting as a Security Officer I, provide excellent service to casino guests while ensuring the safety of casino assets and Team Members. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Acts in the capacity as a dispatcher of Security Officers or telephone switchboard operator. Prioritizes all calls received and then dispatches Security Officers to provide assistance for all calls for service at the Nisqually Red Wind Casino. While acting as a Security Officer I, observe and report all activities, incidents or safety hazards to ensure protection of company assets and safety of guests and Team Members. Respond to emergency situations as they arise.

Requirements

High school diploma or GED certificate.
1 year of guest or public service experience.
1 year in first responder, law enforcement, or security roles. Examples may include casinos or gaming security, large entertainment venues, resort or hotel security, corporate security, transit or airport security, hospital or campus security, or similar work.
6 months of dispatch experience in an alarm monitoring, high volume call center, security, law enforcement, corrections, or EMS/Fire environment; 1 year of experience as a Security Officer I at NRWC within the last five years waives the dispatch experience requirement.
Must have a valid driver’s license and provide a driver’s abstract that must not contain any disqualifying events per the NRWC Safe Driver Policy.
Ability to obtain First Aid/CPR/AED certification.
Ability to obtain conflict resolution certification.
Basic math skills.
Basic report writing skills using standard templates, clear sentence structure, and accurate documentation of security events/incidents.
Intermediate computer skills, including daily use of Microsoft Outlook, Word, and Excel for communication, reports, and data entry.
Pass NRWC pre-employment testing, including a typing test at 30 WPM with minimal errors and a basic math assessment.
Ability to work all shifts including weekends and holidays.
Ability to obtain a Class III Gaming License.

Nice To Haves

Certification in Red Wind’s “Service First” program.
Basic knowledge of Cisco phone systems.
Basic knowledge of computer aided dispatch systems.
Knowledge of the Tribal-State Gaming Compacts, Tribal Internal Control Standards, and National Indian Gaming Commission - Minimum Internal Control Standards for Class II gaming, and casino internal controls.
Bi-lingual.

Responsibilities

Ability to control personal emotional responses under high levels of stress.
Accomplish specific assignments, understand and comply with detailed verbal and written instructions.
Dispatchers must maintain a log of all persons who, for any reason, are banned or self- excluded from the property. Coordinate with the Nisqually Tribal Gaming Agency to respond to and promptly address any person trespassing on property.
During emergencies, Dispatchers must also be able to take accurate notes through a manual call log sheet when computerized systems are not functioning.
Knowledge of departmental Guest Service Standards, and deliver excellent guest service in person, on the phone, through correspondence.
Maintains an accurate computerized log through the security department's CAD (Computer Aided Dispatch) system of all department activity.
Maintains working knowledge of casino rules, policies, activities and/or promotions in order to assist with guest inquiries.
Monitor panic, access control, and emergency phone systems for alarms and malfunctions, investigate and escalate unusual incidents.
Monitor surveillance systems frequently to detect and report any unusual events to a Security Supervisor.
Monitor the electronic key tracking system for alarms involving all company owned keys, investigate and confirm the location/accountability of keys and notify Nisqually Tribal Gaming and casino leadership immediately.
Must remain calm and communicate effectively with confused, upset, hostile, or distraught people by phone, while gathering the information necessary to send the correct responders and equipment to the scene. Dispatchers may hear and need to respond to graphic descriptions of violence and/or injury.
Observe and report incidents, procedure violations, or criminal activities as they occur, and complete detailed incident reports.
Operates various communication equipment to dispatch security personnel to calls for service, critical incidents and emergencies. Identifies locations where assistance is needed, makes rapid determinations as to availability and proximity of the nearest personnel and equipment, and coordinates interagency and interdepartmental notifications of incidents.
Participate and qualify in various training programs such as First Aid/CPR/AED, training on how to resolve and handle conflict, etc.
Provide information about the casino, such as location and/or services available. Direct complaints or concerns to the proper department for resolution. Greet and assist Team Members and guests at the Casino.
Receives requests and carefully documents security activity prescribed by regulatory controls, policies, and procedures. To include table fills/credits, escorts of funds or team members, cards and dice delivery, issuance, and destruction, and drop related tasks.
Perform other duties as assigned.
Ability to operate assigned vehicles.
Demonstrate excellent guest service skills, cooperate with other team members and provide guest information, assistance and service.
Ensures that only authorized personnel enter secure areas.
Identify and report suspicious activity to include but not limited to threats of theft, violence, intoxication and/or drug related activity.
Identify, assess, and assist sick or injured guests and Team Members prioritizing per triage guidelines, and provide basic first aid care.
Knowledge of the location operation of emergency equipment that includes first aid kits, AED’s, fire extinguishers, wheelchairs, etc. Demonstrate proficiency in the use of all emergency equipment.
Participate in Slot Machine, Table Games, and Keno-Sportsbook drop.
Prepare clear, concise, and complete written reports as required.
Provide medical aid assistance and detect correct safety and/or security problems that could endanger guests and/or team members.
Provide security for organizational assets in accordance with established policies and procedures. Perform repetitive duties, respond to incidents and correct unsafe or unsecured situations.
Participate and qualify in various training programs such as First Aid/CPR/AED, training on how to resolve and handle conflict, handcuffing tactics, etc.
Responsible for parking lot security and routine patrolling of casino property by foot, bicycle, or vehicle.
May serve as the Casino Phone Operator as needed.
Perform other duties as assigned.

Benefits

FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
FREE Short-Term Disability, Life and Accident Insurance
FREE Meal during shift
FREE gaming license renewals
FREE uniform dry cleaning services
$1 per hour shift differential
Paid Time Off & Paid Holidays
Floating holidays
401(K) Retirement Program (match up to 4%)
Tuition Reimbursement
Health & Wellbeing Reimbursements
Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
Flex spending and Dependent care spending
Career advancement opportunities
Periodic Team Member contests and giveaways
Team Member dining and gift shop discounts