Dual Rate Casino Cocktail Server (Full-Time; Varied Shift) $

Harrah's Cherokee Casino Resort•Cherokee, NC

20h

About The Position

As a Dual-Rate Casino Cocktail Server, you will work as a server and supervisor, depending on the department's staffing needs. As a Casino Cocktail Server, you play a pivotal role in shaping the entertainment environment for all our guests. Your courteous, friendly, and prompt beverage service is not just a task but a crucial component of their experience. You are instrumental in creating an enjoyable atmosphere for all guests. When serving in the supervisor role, you are vital to maintaining the Beverage Department’s daily performance to ensure exceptional guest service, surpass company objectives, and implement strategies to boost service scores.

Requirements

High school diploma or GED required
Six months of prior guest service experience is required
Alcohol safety certification is required (The department will offer training. Must be certified within thirty days of the hire date)
Must demonstrate the following essential knowledge and skills:
Knowledge of beverage operations
Excellent guest service, interpersonal, and communication skills are required
Willingness to learn and be adaptable, with keen attention to detail and a professional appearance
Ability to manage multiple priorities simultaneously
Ability to stand for 8-10 hours, perform various movements (stooping, bending, reaching, etc.), respond to visual and aural cues, tap and maneuver a 165-pound keg, lift and carry up to 25 pounds
Capability to handle fast-paced environments, make rational decisions under pressure, operate in mentally and physically stressful situations, and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Proficiency in English language, manual dexterity for operating office equipment, and willingness to work in diverse environmental conditions and flexible schedules, including weekends, evenings, and holidays

Nice To Haves

Familiarity with tray service is preferred
Proficiency in Windows-based office software (Microsoft Office, Word, Excel, PowerPoint, Outlook)

Responsibilities

Work in assigned areas, follow designated loops and maps, and provide fast, friendly, professional beverage service to all guests
Provide fast service to all guests by keeping service times under twenty minutes
Provide friendly service to all guests by maintaining an upbeat personality and build relationships by learning guests’ names and beverage preferences
Provide professional service to guests by learning and communicating information about the beverage menu, pricing, Harrah’s facilities, services, promotions, and Caesars Rewards
Present beverage orders and payments to the Bartenders when necessary, in an organized and accurate manner
Must work special events as needed
Maintain a clean workstation and assigned area by picking up trash, glasses, and litter
Utilize a cash wallet, POS, and Smart Bar system. Ring the proper amount into the register and give the guests the correct change. Accountable for all cash, charge, and complimentary sales according to established procedure; maintain the integrity of all financial controls and responsibilities.
Monitor guest consumption of alcohol and intervene as needed according to guidelines
Follow the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhere to all regulatory, departmental, and company policies and procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
Supervise the day-to-day operation of beverage service on assigned shift
Assists with and participates in personnel management processes, such as interviews, training, candidate selection, performance reviews, promotions, transfers, and disciplinary actions, while maintaining accurate performance appraisals and work history entries
Responsible for assisting with leading and overseeing team operations, including task supervisor, quality monitoring, scheduling, staffing management, and conducting pre-shift meetings. Also, provide coaching, mentoring, and training to ensure high performance, adherence to appearance standards, and effective personnel development
Regularly communicate with employees to ensure effective communication flow throughout the company and coordinate between shifts and departments
Ensure that guest service consistently meets resort standards at a high level and conduct service recovery activities as necessary
Conduct callbacks from guest(s) surveys and Level 3 Bartender testing at least once a month for compliance
Must consistently demonstrate sound decision-making to motivate the team and uphold high morale. Manage all shift-related paperwork efficiently. Supervise cash-handling procedures among employees. Maintain strict adherence to company policies and procedures, always ensuring ethical conduct and regulatory compliance
Ensure all employees are following the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhering to all regulatory, departmental, and company policies and procedures in an ethical manner
Perform regular physical inventory checks of barware and promptly request replacements as necessary. Conduct Safety inspections of all bars and Beverage BOH areas. Ensure daily inventory audits of Smart Bar are conducted and monitor asset control of liquor bottles, draft and bottled beer, and wine
Ensure knowledge of URVenue/ticketing system for chair, fan cave, and upper deck sales
Must be proactive with incidents and issues, ensuring resolution with employees and guests
Other duties as required to deliver excellent service
Establish the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values