Dual Rate Housekeeping Quality Assurance (Full Time; Varied Shift)

Harrah's Valley River Casino & Hotel•Murphy, NC

About The Position

In your role as a Housekeeping Quality Assurance, you will be responsible for inspecting the quality of work performed by Hotel Housekeeping Team Members and ensuring it meets the standards set by the Hotel Housekeeping Management. When acting as a Supervisor, you will supervise, direct, assist, and monitor the job performance of all Hotel Housekeeping Team Members, ensuring the completion of housekeeping tasks at a level that upholds our esteemed reputation.

Requirements

A high school diploma or GED is required
Two years of housekeeping experience is required
Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills
Experience working with biohazards and knowledge in dealing with blood-borne Pathogens
Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device
Self-starter: must work without close supervision and have the ability to handle multiple priorities in a fast-paced environment
Neat, professional appearance with excellent personal hygiene
Knowledge of hotel and housekeeping computer systems and programs
Knowledge of Harrah's employment policies, BBP Training and Risk Management
Must be able to stoop, bend, reach, kneel, twist, grip items, work in small, shared office spaces, and walk and stand for long periods
Must be able to respond to visual and aural cues and read, write, speak, and understand English
Must be able to lift up to 50 pounds and carry 5 pounds
Must be able to work around dogs/pets
Must be able to work with various chemicals
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays

Nice To Haves

One year of supervisory experience is preferred
Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire

Responsibilities

Responsible for leading, examining, and inspecting the quality of work performed by assigned personnel, making certain that all rooms meet Hotel Housekeeping management safety, cleanliness, and productivity standards
Perform the duties of both the Room Attendant and Houseperson as needed and serve as a role model
Assist the Shift Supervisor by recommending strategies for the day-to-day supervision of Room Attendants and Housepersons.
Support the team by assigning daily tasks, maintaining cleanliness standards, and supervising their performance. Provide timely feedback, develop Team Members with a consistent, approachable demeanor, and clearly articulate expectations. Offer direction and support to ensure Team Members achieve departmental goals and effectively complete housekeeping tasks
Demonstrate high levels of guest service skills consistently and delight our guests with outstanding resort-level service
Adhere to all regulatory, company, and department policies and procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
Ensure the turnover of all vacant and clean rooms in a timely manner; verify stayovers, report early check-outs, communicate issues and discrepancies; and ensure maximum guest satisfaction with the front office
Supervise, direct, assist, and monitor the performance of all Hotel Housekeeping Team Members to ensure the completion of housekeeping tasks and perform all duties of all Hotel Housekeeping Team Members as required
Serve as a leader for Team Members while fostering teamwork, Team Member morale, motivation, and open communication
Ensure all Hotel Housekeeping Team Members are well trained with an emphasis on detail to provide service levels consistent with the accepted concept for the hotel
Follow inventory and purchasing procedures to achieve budgeted expenses
Maintain key control within the department
Accountable for the follow-up with department walk-throughs, special cleaning projects, and maintaining of department cleanliness and training standards
Follow and ensure security and safety guidelines are in place
Maintain and monitor lost and found system
Follow up and reconcile all guest concerns or complaints relating to their stay
Complete room inspections daily
Provide direction and support for all Team Members to achieve department goals and objectives
Coach and develop Team Members using a consistent, approachable demeanor while clearly articulating expectations
Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
Proactive with incidents and issues, ensuring resolution with Team Members and guests
Other duties as required to deliver excellent service
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values