Dual Front Desk Agent

Island Hospitality Management • San Diego, CA

5d

About The Position

Our team is looking to add an upbeat Dual Front Desk Agent to support operations across both Courtyard and Moxy, managing all aspects of the front desk and serving as a key point of contact for guests and vendors. To be successful in this role, you will need to demonstrate professionalism and courtesy, have strong communication skills, and thrive in a fast-paced environment while adapting your service style to each brand.

This position may require flexible scheduling availability.

Requirements

• Highly motivated team player with strong initiative and a drive for results
• Ability to anticipate, prevent, identify, and resolve issues effectively in a fast-paced environment
• Comfortable working under pressure and managing multiple priorities
• Approachable and service-oriented, with a strong commitment to delivering an excellent guest experience

Responsibilities

• Check-in and check-out guests across both Courtyard and Moxy
• Process all payments in accordance with established hotel procedures
• Provide information and assistance to guests and vendors for both properties
• Prepare all required reports during each shift for the management team

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees