Dual Enrollment Coordinator

Grand Canyon Education • Phoenix, AZ

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About The Position

Grand Canyon University is seeking a new Dual Enrollment Coordinator. This position will assist in overseeing the daily operations of the dual enrollment function. The primary role is to assist in overseeing the daily operations of the dual enrollment function. The Dual Enrollment function is responsible for servicing high school students who participate in GCU’s dual enrollment program by supporting the application and admissions process and providing support to any issues relative to the online classroom. This role involves overseeing part time student workers serving in the role of Dual Enrollment Counselors who work flexible schedules during the week.

Requirements

• Superior customer service skills along with ability to represent the GCU brand in a highly professional manner.
• Self-direction and intrinsic passion for student success and employee development.
• The ability to comprehend facts and relay information to students and employees.
• The ability to work in a high-volume, fast-paced work environment with constant student contact on a daily basis.
• Excellent planning, organizational, multi-tasking, case-management, and follow up skills.
• Good attention to detail.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
• Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience and presentation information in a manner that gets others’ attention.
• Ability to prioritize daily activities, manage time effectively and meet deadlines accordingly.
• Strong interpersonal skills with strong constituency building skill.
• Ability to manage multiple tasks and work well with changing priorities and situations.
• Ability to identify potential objections/issues and develop informed responses to potential students/parents to assist with their decision making process.
• Ability to analyze potential obstacles/issues and develop recommendations to discuss with manager to meet job expectations.
• Maintains a high familiarity with standard concepts, practices, and procedures of relationship building and quality customer service.
• Exhibits sound and accurate judgment; supports and explains reasons for decisions; understands business implication for decisions.
• Strong proficiency with MS Office suite, (Word, Outlook, Excel, PowerPoint) and comfortable with navigating and maneuvering other databases and software becoming proficient with GCU systems within a short period of time.
• Bachelor’s degree from accredited institution.
• Minimum experience: 2 years’ as GCU student worker with progressively responsible experience in a lead role or one year full time experience in high volume customer service operation.
• Ability to travel to GCU Dual Enrollment Partner High Schools in Arizona
• Cannot be delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.

Responsibilities

• Establish operational and administrative processes to enable function to provide excellent service and support to the growing dual enrollment students.
• Travel within local territory to assist with admissions applications/processes for students and faculty (10% travel required).
• Develop and analyze metrics which reflect operational activity, e.g., number of contacts, hours of phone contact, etc.; provide trend data and recommendations to management.
• Coach dual enrollment team both as a team and individually as means to enhance and develop customer service and counseling skills.
• Reconcile and execute monthly billings to lateral representatives in partnering institutions.
• Provide weekly reporting and projections to management.
• Work closely with cross functional and support departments to update student records and to resolve student issues.
• Adhere to all University and/or Department of Education policies, procedures and compliance guidelines.
• Supervise a team of part time student workers performing in the role of dual enrollment counselors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees