DTC Community Specialist, MS NOW
About The Position
Reporting to the Community Lead, the Community Specialist will be responsible for day-to-day execution of community engagement and moderation across the MS NOW platform. This is a hands-on, member-facing role focused on keeping the community active, responsive, and safe. The Community Specialist will support live programming, facilitate discussions, moderate content with the support of vendor tools, and surface insights that help inform editorial and product decisions. The ideal candidate is thoughtful, detail-oriented, and exercises strong judgment when engaging directly with members in real time—especially during live news and politically sensitive moments. This role requires comfort operating in dynamic situations and knowing when to act independently versus when to escalate.
Requirements
- 2+ years of experience in community engagement, moderation, audience development, or related roles
- Comfort engaging directly with users in public-facing environments
- Strong written communication skills and a thoughtful, measured tone
- Ability to apply judgment in sensitive or ambiguous situations
- Organized, reliable, and comfortable working across shifting priorities
- Must be willing to work in New York, NY.
- Must have unrestricted work authorization to work in the United States.
Nice To Haves
- Experience with community or moderation platforms preferred
- Interest in news, media, and civic engagement a plus
Responsibilities
- Monitor and facilitate daily activity across comments, discussions, and groups
- Engage directly with members by welcoming participation, answering questions, and encouraging thoughtful conversation
- Execute community programming by posting prompts, discussions, and AMA questions
- Support live Q&As, AMAs, watch events, and breaking-news discussions
- Review flagged content and apply community guidelines consistently, escalating issues as needed
- Moderate conversations in real time during high-traffic or sensitive moments
- Use vendor tools to manage moderation queues and identify patterns or repeat issues
- Identify superusers and emerging community leaders
- Surface early sentiment trends, recurring questions, and engagement insights
- Support reporting by pulling metrics and sharing summaries with the Community Lead
- Help document community workflows, guidelines, and onboarding materials
Benefits
- This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
