DTC Community Lead, MS NOW
About The Position
Reporting to the Sr. Director, DTC Business Operations, the DTC Community Lead will build and steward the MS NOW member community as part of MS NOW’s direct-to-consumer product. This role will work closely with editorial, product, and customer care and will lead community programming, culture, and engagement. This Community Lead will be responsible for shaping a safe, mission-aligned, and participatory community that deepens member connection to MS NOW’s journalism, talent, and values. The ideal candidate is a hands-on builder who thrives in fast-moving environments, exercises strong judgment, and is comfortable working closely with editorial teams during live and sensitive moments. This role will help define how community functions as a core pillar of the MS NOW product.
Requirements
- 5+ years of experience in community, audience engagement, or editorial-adjacent roles
- Experience working closely with editorial teams in media, news, or mission-driven organizations
- Strong judgment and comfort operating in sensitive or high-visibility environments
- Proven ability to build programs, processes, and workflows in new or evolving products
- Clear communicator who works effectively across highly matrixed teams
- Experience with community platforms, moderation tools, or audience engagement systems
- Must be willing to work in New York, NY.
- Must have unrestricted work authorization to work in the United States.
Nice To Haves
- Familiarity with subscription or membership-based products preferred
Responsibilities
- Build and maintain a community programming strategy that drives participation, habit, and belonging across the MS NOW platform
- Own the community programming calendar, including prompts, discussions, AMAs, live Q&As, and event-driven moments
- Work closely with editorial and production teams to align community activity with coverage priorities and live programming
- Define, maintain, and evolve community guidelines to support safe, productive political conversation
- Own moderation strategy, including vendor tooling, configuration, and escalation workflows
- Serve as the primary point of contact for community-related questions originating from product, lifecycle, editorial, legal, and standards teams
- Act as the voice of the member by synthesizing community sentiment, themes, and feedback into clear insights
- Deliver regular reporting on community health, engagement, and emerging risks
- Manage and mentor Community Specialists and help scale the team as the community grows
- Provide leadership and judgment during live, breaking, or sensitive news moments
Benefits
- This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
