DT Site Support Specialist Green River (F/M/X)

Solvay Pharma•Green River, WY

34d•Hybrid

About The Position

Solvay is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come. About the role Our End-User Services team is integrated in the Digital Technology (DT) department. As a DT Site Support Specialist, you will ensure the robustness, scalability, and efficiency of IT support services at our sites by managing technical issues, maintaining IT infrastructure, and supporting end-users. You will be accountable for: Troubleshooting and resolving technical issues to minimize downtime and disruption. Supporting end-users with technical assistance and training on IT tools and systems. Monitoring IT systems to identify and address potential issues proactively. Collaborating with regional and global IT teams to provide local implementation activities for IT projects and initiatives. Assisting with assuring compliance with IT policies, security standards, and operational procedures in the local environment. Documenting local support requests, solutions, and infrastructure configurations for future reference. Staying updated on emerging IT technologies and recommending improvements for the site. We offer a permanent contract based on hybrid working mode.

Requirements

Relevant education degree or equivalent in Information Technology, Computer Science, or a comparable field.
Relevant work experience in IT Support or Site IT Operations.
Expert in providing technical support for IT infrastructure and digital technology services at the site level to ensure seamless operations and minimal downtime.
Deep knowledge of ITIL processes, as well as maintaining hardware, software, and networking components to address and resolve user issues efficiently.
Extensive expertise in managing site-specific IT systems, including servers, end-user devices, and network equipment, to support local business functions.
Experienced in collaborating with global IT teams to implement and support site-level technology solutions aligned with organizational goals.
Proactive in identifying and resolving IT issues to enhance user experience.
Adaptability to site-specific IT challenges and evolving technology needs.
Collaborative mindset to work effectively with IT teams, vendors, and end-users.
Problem-solving approach to address technical challenges with practical solutions.

Responsibilities

Troubleshooting and resolving technical issues to minimize downtime and disruption.
Supporting end-users with technical assistance and training on IT tools and systems.
Monitoring IT systems to identify and address potential issues proactively.
Collaborating with regional and global IT teams to provide local implementation activities for IT projects and initiatives.
Assisting with assuring compliance with IT policies, security standards, and operational procedures in the local environment.
Documenting local support requests, solutions, and infrastructure configurations for future reference.
Staying updated on emerging IT technologies and recommending improvements for the site.

Benefits

Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

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