DSHS HCLA Customer Service Specialist 3

State of Washington•Everett, WA

58d•Onsite

About The Position

We are excited to announce an opening for a motivated and experienced Customer Service Specialist 3 to join our dedicated team of professionals in Everett, WA. In this role, you will serve as the primary point of contact for clients, families, community members, and both internal and external stakeholders. You'll play a critical part in supporting individuals and advocates seeking guidance and assistance through our Home and Community Services programs, ensuring every interaction reflects our commitment to care, respect, and excellence.

Requirements

High school diploma or equivalent and three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
One year of experience as a Customer Service Specialist 2.
Equivalent education/experience.

Responsibilities

Independently responding to and guiding clients, families, and advocates with questions or issues related to accessing and using services and agency specific web tools, applications and/or online systems through telephone and office interactions
Identifying issues, and determining procedural steps necessary to bring resolution
Directing inquiries in a timely manner about services and eligibility requirements
Assisting clients with the submission of necessary forms for the financial applications to facilitate the intake process
Screening incoming faxed intake & referrals for accuracy and eligibility for long term care and assigning to social workers for assessment
Processing incoming and outgoing mail, packages, and other delivered items from vendors, handling urgent and confidential documents
Operating multiple computer applications and software to document and for data entry