Driver Supervisor/Dispatcher

Rinchem • Chandler, AZ

1d • Onsite

About The Position

As a Driver Supervisor and Dispatcher, your key role is to supervise and dispatch drivers and trucks, ensuring smooth and profitable transportation operations. Your primary responsibilities include overseeing asset management in our Transportation Management Systems (TMS), dispatching accurate delivery appointments, and planning assignments for drivers and assets. Your main focus will be on ensuring safe and effective supervision of drivers, optimizing truck routing for efficiency, controlling costs through efficient load planning and scheduling, and maintaining a high level of customer satisfaction and service. Rinchem is a leading chemical logistics and transportation company, a vital player in revolutionizing supply chain management and ensuring the safe and reliable transportation of crucial chemicals worldwide. Founded in 1976, Rinchem provides world-class warehousing, trucking, international freight forwarding, logistics technology, and data analytics to Fortune 500 and regional customers in industries like semiconductors and electronics, biotech, pharmaceutical, aerospace and defense, and other manufacturing industries. The company manages a diverse network of temperature-controlled and hazardous material warehouses globally and has an extensive team of hazmat-trained drivers and a large fleet of specialty vehicles. Rinchem's operations are linked through its proprietary, web-enabled software Chem-Star® that provides customers with real-time visibility into inventory location and status. In 2022, Stonepeak Partners, a leading alternative investment firm, acquired a majority stake in Rinchem, allowing the company to tap into Stonepeak’s deep experience in owning and growing mission-critical infrastructure businesses globally.

Requirements

• Bachelor’s degree or comparable alternative of successful year for year experience.
• Two years of work experience in operations or transportation with progressive responsibility.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively and persuasively before groups of customers or employees of organization.
• Ability to effectively relate to all levels of employees and build and maintain successful relationships.
• Proficiency in Microsoft Office (MS Word, MS Excel, MS Outlook, and MS PowerPoint).
• Ability to quickly learn and operate transportation software and systems.
• Ability to obtain the Organizations Supervisor Certification.
• Willingness to be on call, and to cover other Supervisors in their absence.
• Proficiency or ability to acquire proficiency in the following regulatory programs - DOT, EPA, and other applicable federal and state regulations.
• Proficiency and experience with hazardous material transportation.
• Ability to perform administrative duties, talk on the phone, use of computer, standing, adequate vision capabilities.
• Demonstrated capacity for collaboration, with ability to work cross-functionally in fast-paced environment.
• Self-motivated individual with a sense of urgency, a demonstrated work ethic and integrity.
• Excellent time management and organizational skills, with the ability to prioritize and shift tasks quickly as well as work independently.
• Must be able to communicate effectively and concisely with all levels of employees and build and maintain successful relationships.
• Effective problem-solving skills, with the ability to adapt to changing needs.
• Read, write, speak, and comprehend the English language, including deciphering contract language.
• See both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Identify and understand the speech of another person (with or without a personal auditory hearing device).
• Work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening and weekend shifts.

Nice To Haves

• Experience in HR, Payroll, or Transportation Management Systems preferred.

Responsibilities

• Supervise and dispatch drivers and trucks, ensuring smooth and profitable transportation operations.
• Oversee asset management in our Transportation Management Systems (TMS).
• Dispatch accurate delivery appointments.
• Plan assignments for drivers and assets.
• Ensure safe and effective supervision of drivers.
• Optimize truck routing for efficiency.
• Control costs through efficient load planning and scheduling.
• Maintain a high level of customer satisfaction and service.
• Maintain truck continuity in the Transportation Management Systems (TMS) and accurately reflect truck arrival and departure times.
• Provide employee services.
• Handle Company-Wide communication.
• Provide information by answering questions and requests.
• Address and/or escalate any potential safety, quality, and employee concerns, including injury and accident reporting.
• Resolve personnel problems, complaints, and formal grievances when possible, or escalate them to the Manager for resolution.
• Plan loads for assets and drivers, optimizing asset utilization and routing trucks for efficiency and profitability.
• Determine and discuss with Transportation Planners the appropriate loads for each truck based on the driver’s needs, hours of availability, and transit time of loads.
• Communicate with drivers any information that is related to scheduled loads and work with Transportation Planners to determine appointment scheduling.
• Achieve all operating performance metrics and goals.
• Responsible for the overall productivity and efficiency measurements related to dispatching the company fleet.
• Comply with all Department of Transportation (D.O.T.) and Occupational Safety and Health Act (OSHA) regulations and company safety practices and procedures.
• Provide daily and monthly status reports to management regarding problem areas and appropriate resolution needed.
• Communicate professionally, effectively, and timely with both internal and external customers/contacts.
• Perform administrative and clerical duties including data entry, mail distribution, postage, petty cash, management of contracts, ordering gift cards, etc.
• Perform receptionist duties including answering/transferring phone calls, greeting customers, ensuring badging protocol, etc.
• Perform office maintenance duties including light cleaning, community area upkeep, running errands, inventory maintenance, purchasing of supplies and food, etc.

Benefits

• Great people and a great place to work.
• Exciting and challenging work that helps build the future of technology from the foundation up.
• Flexible working environment where you can fit life around work—we call that balance.
• Opportunity to guide and lead others while furthering your career.
• Commitment to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
• Fostering a culture where every member of Rinchem feels valued, supported, and inspired to achieve individual and corporate goals with character, competence, and commitment.
• Providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability status, political affiliation, veteran status, and socioeconomic background.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees