Driver Onboarding and Retention Specialist
About The Position
Embrace, promote and achieve the Vision, Values and Mission of the company, and to assist in meeting the Owner’s plan each year. UPT is committed to the Guiding Principles of the Responsible Care initiative and anticipates that all employees will share our commitment by conducting themselves consistent with those principles to make the industry even safer for our employees and communities. The Driver Onboarding & Retention Specialist owns the end-to-end driver experience from pre-orientation through active employment and potential separation. This role ensures drivers are onboarded efficiently, operationally ready without delay, and proactively supported to reduce preventable turnover. This position serves as a key liaison between all departments to ensure alignment, accuracy, and consistent driver experience across all markets.
Requirements
- College Degree preferred.
- One – three years of experience in the customer service or recruiting.
- Excellent verbal and written communication skills.
- Effectively communicate over the phone.
- Able to maintain confidentiality.
- Demonstrates attention to detail in high paced environment.
- Display professional demeanor.
- Good interpersonal skills: able to work well with a wide range of individuals.
- Strong organizational and time management skills.
- Demonstrates dependability through good attendance and adherence to timelines and schedules.
- Ability to react to change productively and handle essential tasks as assigned.
- Demonstrated resourcefulness and ability to take initiative in development and completion of projects.
- Computer skills (Word, Excel, & Outlook).
- Able and willing to continue professional development.
- Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity.
- Occasional lifting (up to 20 pounds).
Responsibilities
- Driver Onboarding Execution Objective: Ensure all new drivers and Independent Contractors are onboarded accurately and efficiently, enabling immediate dispatch readiness.
- Initiate and manage driver profile setup in TMW, including entry of personal data and creation of Expirations.
- Create and complete new hire profiles in Paycom, including tax details, seating, and terminal assignment.
- Generate and submit Personnel Action Forms (PAFs) to notify cross-functional teams.
- Driver Retention & Engagement Objective: Proactively identify and resolve driver concerns to reduce turnover and improve driver satisfaction.
- Conduct weekly touchpoints with Terminal leadership to identify at-risk drivers and highlight top performers.
- Serve as the primary point of contact for driver concerns and resignation notices.
- Engage directly with drivers to gather feedback and determine root causes.
- Partner cross-department to resolve issues (pay, schedule, equipment).
- Retention Intervention & Follow-Up Objective: Provide structured, data-driven recommendations to retain drivers where feasible once alerted to driver who has already resigned.
- Present insights and recommendations to Terminal Managers and VPOs based on communications with unhappy drivers.
- Advocate for retention actions such as schedule adjustments, compensation, equipment, etc. etc.
- Ensure all outcomes are documented consistently within TenStreet, whether driver is retained or lost.
- Conduct monthly follow-ups with both retained and separated drivers.
- Carries out duties assigned by the VP of People as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
