Drayage Dispatcher, California
About The Position
Nevoya is seeking a skilled Drayage Dispatcher for California to coordinate loads, manage schedules, and support operational efficiency across our electric trucking fleet. This role serves as a key bridge between Junior and Senior Dispatchers, managing real-time freight operations while resolving the majority of issues independently and escalating only when necessary. The ideal candidate thrives in a fast-paced, detail-oriented environment, communicates effectively with drivers, brokers, and vendors, and can quickly adapt to policy and process changes. Dispatchers at Nevoya are problem-solvers who ensure shipments move on time, compliance is maintained, and customers receive excellent service.
Requirements
- 3+ years of drayage logistics experience, preferably in a dispatch or customer service capacity
- Intermediate IT proficiency and comfort with logistics technology platforms
- Working knowledge of freight industry standards and processes
- Strong written and verbal communication skills in English
- Proven ability to unjam operational issues and resolve problems independently in real time
- Adaptability to process and policy changes in a fast-moving environment
- College degree preferred
Nice To Haves
- Prior EV fleet or sustainable transportation dispatch experience
- Familiarity with Apollo or similar dispatch/tracking platforms
- Experience coordinating across multiple time zones
Responsibilities
- Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
- Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
- Liaise with brokers and vendors to ensure smooth shipment flow
- Maintain accurate and timely updates in our dispatch systems
- Monitor and ensure Hours of Service compliance for all assigned drivers
- Manage EV charge planning to prevent delays in delivery schedules
- Reprioritize workloads in real time based on emergent events, guided by established policies
- Support other dispatchers with task delegation and provide operational guidance
- Coordinate with Senior Dispatchers on escalated issues or operational improvements
- Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
