DR-Floor Supervisor/Pit Manager

Seneca Resorts•Salamanca, NY

27d•$26•Onsite

About The Position

The Dual Rate Pit Manager shall be responsible for the games protection and overall operation of all Seneca Gaming Corporation Table Games. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
High School diploma or its equivalency required.
Dealing experience must include a minimum of five-hundred (500) hours in two (2) of the following core games: Craps, Roulette, and Blackjack and management experience of the third.
Four-thousand (4,000) hours experience as a Floor Supervisor while in a DR or full Floor Supervisor position at property with twenty (20) + games.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.

Nice To Haves

Baccarat experience a plus.

Responsibilities

Be responsible for the accountability of the chips, cards, dice and all gaming equipment for each designated shift by maintaining a paper trail.
Evaluate the Table Games Dealers and Supervisors for efficiency while dealing as well as ensuring that they are in compliance with Table Games Procedures and Internal Controls.
Be specifically in charge of the Table Games Supervisors/Dealers disciplinary actions, recommendations and enforcement.
Make table fills/credits as necessary.
Monitor cash and chip transactions between Dealers and patrons and ensure that they are accurately paying out table transactions to patrons.
Monitor any and all unusual activity between Pit Personnel and patrons for possible collusion.
Restrict play of all patrons who are participating in defrauding the Seneca Nation Gaming Operation.
Assist the Security Department and Shift Manager in warning or ejecting persons from the table games who are causing a disturbance.
Continue games protection education when it is deemed necessary by management.
Maintain accurate attendance calendars for all Table Games personnel.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Prepare the weekly schedule for each shift, including the data entry for all vacations, personal, holidays and special requests.
Process daily changes to the schedule for each shift, including all switch forms, late special requests and any changes required by the Shift Manager.
Record payroll, time and attendance information in an accurate and timely manner.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.