Doorperson

BHC•Charleston, SC

About The Position

As a Doorperson, you are the first and last point of contact for every guest. You set the tone for the guest experience by delivering a gracious welcome and a heartfelt farewell. With an impeccable appearance, commanding presence, and warm demeanor, you provide service that is polished, intuitive, and reflective of the historic charm and luxury expected at a world-class hotel.

Requirements

Previous experience in luxury hospitality, customer service, or concierge roles preferred; Forbes 5-Star property experience a plus.
Strong interpersonal skills and ability to engage warmly and professionally with a diverse guest profile.
Exceptional communication skills with a confident, courteous, and discreet demeanor.
Ability to remain composed, focused, and welcoming under pressure or during high-volume periods.
Knowledge of Charleston landmarks, fine dining, culture, and luxury transportation options.
Valid driver’s license required for coordination with valet team.
Must be able to stand for extended periods and work in varying weather conditions (rain, heat, humidity).
Ability to lift, push, and pull luggage up to 75 lbs using proper techniques or carts.
Must be able to walk guests to nearby vehicles, call points, or assistive entry areas as needed.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
Available to work varied shifts, including nights, weekends, and holidays.

Responsibilities

Greet every arriving and departing guest with sincere warmth, eye contact, and personalized attention.
Open vehicle and lobby doors, assist with luggage, and offer directions or assistance as needed.
Use the guest’s name whenever possible and maintain awareness of VIPs, returning guests, and special occasions.
Offer a fond farewell to all guests, ensuring a positive final impression and encouraging return visits.
Monitor guest arrival lanes and valet drop-off areas to ensure efficient traffic flow and a pristine presentation at all times.
Coordinate with Valet and Bell Services teams to facilitate seamless guest transitions from curb to lobby.
Assist in arranging transportation, hailing taxis, and coordinating ride services when required.
Ensure guest vehicles are treated with the utmost care and discretion in collaboration with valet team.
Provide directions, restaurant recommendations, and brief historical or local context to guests when appropriate.
Offer umbrellas, towels, or bottled water during inclement weather or hot days.
Maintain working knowledge of local events, cultural landmarks, and Charleston’s historical and culinary highlights.
Maintain vigilance over the hotel entrance to ensure only registered guests and approved visitors enter the premises.
Report any suspicious activity or security concerns to appropriate departments promptly.
Assist in managing crowd control or emergency procedures when required.
Maintain a polished, professional appearance in accordance with hotel grooming standards.
Keep entryway, planters, luggage carts, and curbside areas clean, orderly, and aligned with Forbes 5-Star visual standards.
Anticipate guest needs and discreetly offer assistance before being asked.