Donor Resource Coordinator

Gift of Hope

4d • $23 - $31

About The Position

Are you looking to make a difference? Team up with Gift of Hope!
Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and northwest Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.
Receives and refers donor-related calls to appropriate procurement, transplant, and hospital development staff; provides prompt, efficient processing of all incoming and outgoing calls to fully optimize organ, tissue, and/or eye referrals and donation potential. Coordinates logistics for tissue donation.
Location Based Compensation ranging from $23.27 - $30.72 per hour
Our Benefits
In addition to competitive salaries, we offer a comprehensive benefits package:
Medical, dental, vision, disability and life insurance options for full-time employees
Generous Paid Time Off (PTO) plan
403(b) retirement plan with company match
Tuition Reimbursement up to the IRS-allowed maximum
Personalized learning and educational development opportunities
Monthly cell phone and internet stipends
Paid Parental Leave
Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

Requirements

• Working knowledge of medical terminology
• Ability to make sound clinical assessments in a high pressure environment
• Ability to stay focused in an environment that has constant activity
• Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partners
• Excellent verbal and written communication skills
• Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency
• Ability to express empathy
• Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently
• Basic computer and Microsoft Office skills, including the ability to simultaneously: type and talk, manage multiple electronic chat conversations and referrals, navigate multiple systems and programs, and perform basic troubleshooting
• Ability to practice with a high degree of autonomy and utilize all available resources to problem solve
• Excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines
• Ability to work collaboratively and respectfully with internal stakeholders and partner organizations
• Ability to function in a normal office environment
• Ability to remain stationary for extended periods
• Ability to work outside normal business hours, including every other weekend and holidays
• Ability to work four 12-hour shifts per week or other hours as assigned
• Ability to attend meetings or trainings that may fall outside of scheduled work days
• Ability to hear, comprehend clinical information, and speak clearly to document and convey information accurately
• Ability to wear an approved headset for the duration of scheduled shifts
• Ability to input data into a computer accurately and quickly while talking on the phone, performed repeatedly and frequently during scheduled shifts
• Ability to cope with highly charged emotional people and situations and work quickly and accurately, within limited timeframes
• Open office environment and/or HIPAA compliant private home office setting without noises or distractions
• Highly regulated environment with frequent changes to policies and protocols that require strict adherence
• Ability to be flexible with shift schedule and at times work beyond scheduled shifts to meet the demands of organ and tissue donation
• Ability to work scheduled shifts despite weather or environmental conditions. This position is considered essential to daily operations of the organization in a 24-hour call center that does not close.
• Use of personal cell phone and personal internet (if applicable) for work. Personal internet must meet minimum speed requirements and may require ethernet connection (not Wi-Fi.) Monthly cell phone and internet stipend available.

Nice To Haves

• Associate’s degree in a health- or science-related field preferred, or equivalent work experience

Responsibilities

• Advance Gift of Hope's mission, vision, and core values: providing compassionate service, contributing to outstanding teams, and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position
• Acquire and manage confidential records, and ensure that information is protected according to all standards, regulations, and policies
• Collect pre-screening information on all incoming donor-related calls, documenting the information according to Gift of Hope’s policies and procedures
• Evaluate incoming organ, tissue and eye referrals for initial donor eligibility; forward appropriate referrals to eye banks in accordance with established protocols
• Update relevant stakeholders on the status of active referrals in a timely manner
• Coordinate logistics on referrals in a timely manner, documenting information concurrently within the appropriate systems
• Communicate accurate referral information with the appropriate supervisor or administrator on call, and/or partner organization(s)
• Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes
• Follow up with hospital staff to determine status on pending organ and tissue referrals
• Review Uniform Donor Risk Assessment Interviews thoroughly and accurately; ensure appropriate screening was conducted and processor requirements are met prior to coordination of logistics
• Successful completion of routine competency evaluations is required for this position
• Other duties as assigned

Benefits

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree