Donor Relations Officer

On Lok • San Jose, CA

10d

About The Position

On Lok Dedicated to The Care of Elders: On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: On Lok is seeking a dynamic Donor Relations Officer (DRO) to help drive philanthropic support in the south and east bay to advance its mission to empower seniors to age with dignity and independence in their communities. Reporting to the Chief Development Officer (CDO), the ideal candidate is a key frontline fundraiser based in the south or east bay and a relationship builder with a track record of donor engagement and revenue growth. They are a team player with high levels of creative and technical competencies while possessing critical interpersonal skills and characteristics to ensure success. Having a confident presence with a "can do" attitude and formidable drive to motivate and inspire donors to give is a must. The DRO will actively support the organization's strategic priorities by building meaningful connections with donors, developing compelling fundraising opportunities, and delivering an exceptional donor experience that promotes long-term giving and partnership. Collaborating with both internal and external stakeholders, the DRO is committed to contributing to the overall goals of the Development Team.

Requirements

• Bachelors Degree
• 3-5 years related experience and/or training, with demonstrated, success performing the critical job functions; or equivalent of education and experience.
• Must possess a valid California Driver's License.
• Strong interpersonal and communication skills (written and verbal).
• Effectively present information to top management, donors, public groups, and/or boards of directors.
• Acceptance and application of the confidential nature of the position.
• Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook.
• Works well under pressure and successfully meets deadlines.
• Excellent organizational skills, strong attention to detail, high regard for accuracy and top-quality work.
• Effective and creative problem-solver and decision-maker with strong initiative and excellent follow-through.
• Cross-cultural competencies to effectively work with the diverse populations of the greater Bay Area.

Responsibilities

• DONOR IDENTIFICATION & PROSPECT STRATEGY Proactively research and identify prospective south or east bay individual, foundation, and corporate donors with strong alignment to On Lok's mission and programs.
• Develop and implement tailored cultivation, solicitation, and stewardship plans for each south or east bay prospect, aligned with organizational priorities.
• Analyze donor data and trends to inform portfolio strategy, segmentation, and personalized engagement.
• DONOR ENGAGEMENT & CULTIVATION Build and maintain strong, long-term relationships with south or east bay donors through in-person meetings, calls, events, and personalized communications.
• Work closely with the leadership team and Board members to implement moves plans as appropriate.
• Partner with program staff to facilitate strategic south or east bay donor introductions and engagement opportunities.
• SOLICITATION & REVENUE GENERATION Develop and execute south or east bay donor solicitations, including individual, corporate, and foundation support, ensuring alignment with On Lok's revenue goals.
• Meet individual and team fundraising goals through disciplined moves management and effective proposal development.
• Support the cultivation and solicitation of south or east bay planned giving prospects and contribute to the development of On Lok's planned giving strategy.
• Ensure an exceptional donor experience that is rewarding and positive.
• OPERATIONS Accurately document all south or east bay donor interactions, strategies, proposals, and outcomes in Salesforce CRM.
• Regularly report on south or east bay donor cultivation progress and fundraising activities, offering insight and recommendations to improve performance, and alerting to any/all successes and challenge areas.
• Maintain compliance with all internal processes related to donor confidentiality, data integrity, and ethical fundraising standards.
• Demonstrate a commitment to ongoing professional development in relevant fields.
• Participate in department strategy sessions, team building, and training initiatives.

Benefits

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
• Pet Insurance and additional discounts
• Holidays (10 per year), vacation time, sick leave, and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees