Associate Donor Relations

AIPAC•Washington, DC

13d•$55,000 - $62,000•Hybrid

About The Position

AIPAC’s mission is to strengthen, protect, and promote the U.S.–Israel relationship in ways that enhance the security of both nations. Every day, we come to work motivated by a singular goal: keeping America strong and Israel secure. Position Overview The Associate, Donor Relations will make a meaningful impact by engaging current supporters, encouraging greater investment in AIPAC’s work, and delivering exceptional donor service. This role focuses on three core responsibilities: 1. Engaging current Sustaining Club Members to demonstrate the value of AIPAC and reinforce the urgency of supporting a strong U.S.–Israel relationship. 2. Soliciting existing Club Members to upgrade to Sustaining Club Membership. 3. Managing donor transactions and service, including processing gifts, handling credit card declines, setting up sustainer plans, and responding to donor inquiries. This is an ideal opportunity for someone who is passionate about Israel, American politics, and donor engagement, and who thrives in a fast-paced, metrics-driven environment. Associates receive advanced training, exposure to Middle East policy, competitive compensation, and a generous benefits package.

Requirements

0–1+ years of experience in a customer-facing role (sales, customer success, account management, or similar).
Strong passion for the U.S.–Israel relationship; familiarity with Middle East policy and American politics strongly preferred.
Excellent judgment, professionalism, and ability to remain calm while resolving donor issues.
Strong organizational, interpersonal, and relationship-building skills.
Ability to work in a fast-paced, metrics-driven environment and adapt quickly to changing priorities.
Resilient, goal-oriented mindset with comfort navigating rejection.
Strong written and verbal communication skills.
Self-motivated; able to work both independently and collaboratively.
Bachelor’s degree preferred or equivalent experience.
Proficiency with CRM systems (Salesforce) and sales platforms (Outreach.io) or ability to learn quickly.

Nice To Haves

Experience in politics, call centers, or high-volume phone engagement is a plus.

Responsibilities

Manage a portfolio of 800+ donor households, ensuring an exceptional and personalized member experience.
Monitor billing plans, proactively resolving payment issues and collecting updated credit card information from current Sustaining Club Members and annual Club Members.
Collaborate with the Direct Marketing and Digital Fundraising teams to ensure Sustaining Club Members are effectively engaged and strategically solicited for upgrades.
Solicit Club Members and Sustaining Club Members to increase annual giving within the $1,800–$9,999 range.
Meet daily, weekly, monthly, quarterly, and annual fundraising goals.
Communicate AIPAC’s mission and impact through Zoom meetings, phone calls, email, and text.
Deliver responsive, high-quality customer service for inbound and outbound communications.
Maintain accurate donor records in Salesforce and Outreach.io, including activity tracking and meeting documentation.
Perform additional duties as assigned.