Donor Relations Specialist

Keys to Change • Phoenix, AZ

3d • Onsite

About The Position

Become a Part of Something Big! Our mission at the Keys to Change campus is to create a safe, engaging, holistic community that empowers people to end their homelessness and create positive, long-term changes. We offer a dynamic work environment where your ideas and critical thinking skills will be valued and your contributions will directly influence the lives of those in need. We are looking for individuals who are ready to be part of something bigger than themselves, who want to challenge the status quo. At Keys to Change, your work will matter, your voice will be heard, and together, we will transform lives and strengthen communities Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including contributing towards monthly premiums for Health, Dental, and 100% to Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule. Summary The Donor Relations Specialist at Keys to Change will focus on frontline fundraising through building relationships with and securing donations from individuals who give at a mid-level giving capacity, typically between $500 and $4,999. This role involves managing a portfolio of donors, developing personalized engagement strategies, and collaborating with other development team members to cultivate, solicit, and steward gifts.

Requirements

• Demonstrates a commitment to exceptional donor service and hospitality, ensuring a positive, timely, and personalized donor experience at every point of engagement.
• Bachelor’s degree preferred with at least two years’ experience in fundraising, donor relations, or nonprofit communications.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent organizational and project management skills.
• Proficiency in CRM systems and donor management software.
• Ability to work independently and collaboratively in a team environment.
• A passion for the organization's mission and a commitment to donor-centric fundraising.
• Demonstrated record of closing mid-level or major gifts.
• Access to reliable personal vehicle and transportation.
• Membership in AFP (Association of Fundraising Professionals) and abide by the AFP Code of Ethical Standards and Donor Bill of Rights.

Responsibilities

• Develop and implement strategies to identify, qualify, cultivate, and solicit gifts from mid-level donors.
• Grow an initial portfolio of 100 donors, through personal outreach, stewardship communications, and tailored gift invitations.
• Implement Stewardship Plan through timely thank-you notes, letters, and emails, and coordinate personalized acknowledgements for CEO, Development Director, and Development Manager.
• Craft compelling messaging and materials for personalized donor communications.
• Build and maintain strong relationships with mid-level donors through regular communication and personalized engagement.
• Provide exceptional donor service, including prompt responses to inquiries and accurate gift processing.
• Track donor interactions and engagement activities in the organization's CRM system.
• Work closely with Development Team members to identify and upgrade high-potential donors.
• Analyze donor data to identify trends and inform engagement strategies.
• Track key metrics and share strategies during regular portfolio and pipeline review meetings for effective moves management and long-term donor engagement.
• Support Development Team in planning and executing fundraising events and campaigns.
• Ongoing professional development to stay current on fundraising best practices.
• Other duties as assigned.

Benefits

• attractive health and benefits package for our employees, including contributing towards monthly premiums for Health, Dental, and 100% to Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level