Donor Relations & Administrative Specialist

Diocese of Phoenix Diocesan Pastoral Center•Phoenix, AZ

5d•Onsite

About The Position

The Donor Relations & Administrative Coordinator serves as a key member of the Office of Mission Advancement, providing comprehensive administrative and strategic support to the Senior Director of Engagement & Legacy Giving and the Manager of Communications and Appeals. This position coordinates the operations of diocesan donor giving societies, manages mid-level donor engagement strategies, and oversees stewardship initiatives across digital, phone, and in-person channels. Additionally, this role is responsible for developing content that supports intern engagement with mid-level donors and contributes to the Engagement Team’s donor engagement and stewardship efforts. The ideal candidate is mission-driven, highly organized, relational, and able to balance administrative precision with creative stewardship outreach.

Requirements

Exceptional organization, attention to detail, and follow-through.
Excellent written and verbal communication skills.
High level of initiative and ability to manage multiple deadlines.
Proficiency with CRM software (Raiser’s Edge experience preferred).
Comfort making donor stewardship phone calls and digital outreach.
Ability to work collaboratively with clergy, donors, and staff.
Active practicing Roman Catholic who is in full communion with the Church.
Ability to articulate a clear understanding of the Catholic faith and to serve as a committed witness to its mission.
Bachelor’s degree preferred; associate’s degree accepted with strong experience.
1–3 years of administrative, fundraising, stewardship, or donor relations experience.
Strong writing, customer service, and project management skills.
Experience in a nonprofit, parish, ministry, or development setting preferred.
Proficient in Microsoft Office

Nice To Haves

Bilingual preferred

Responsibilities

Provide coordination and support for the Sr. Director of Engagement and Legacy Giving and the Manager of Communications and Appeals.
Draft letters, emails, thank-you notes, and communications.
Maintain organized digital and physical files related to donor engagement strategies.
Coordinate the operations, communications, and stewardship efforts for all giving societies.
Manage society benefits, recognition pieces, spiritual gifts, and annual touchpoints.
Prepare and disseminate newsletters, quarterly updates, prayer intentions, and invitations.
Ensure timely thank-you acknowledgments and donor appreciation outreach.
Coordinate with the Communications Manager on storytelling, and digital content related to donors and volunteers.
Develop and implement a comprehensive strategy for mid-level donors to strengthen loyalty, increase retention, and inspire higher-level giving.
Segment and analyze donor lists to identify patterns, opportunities, and stewardship needs.
Create donor journeys tailored to giving history, interest areas, and engagement levels.
Utilize digital, phone, handwritten notes, and in-person touchpoints to nurture relationships.
Prepare talking points, message templates, and micro-campaigns for the Office Intern, aligned with diocesan initiatives.
Manage CRM processes related to acknowledgment, data entry, and donor tracking.
Assist with OMA events, donor gatherings, stewardship receptions, and on-site support.
Maintain confidentiality with all donor information and uphold the values of the Diocese of Phoenix.
Perform other job-related tasks necessary and/or as assigned by the Senior Director of Engagement & Legacy Giving or the Executive Director.