Donor Relations Account Manager

LifeNet Health•Lynchburg, VA

31d

About The Position

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Lynchburg, VA Department: National Donor Services Schedule: Full-Time, Monday-Friday, additional time as needed, Travel: 70%-day travel in the field and 10% overnight based on the assigned territory. Clinical Status: Enhanced Clinical HOW YOU’LL MAKE AN IMPACT As a Donor Relations Account Manager you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for promoting, building, and managing tissue donation and recovery programs throughout the designated territory. In this role, the person will display the highest degree of integrity, honesty, knowledge, and respect for the purpose of tissue donation and transplantation. The Donor Relations Account Manager will possess consultative and new business development skills combined with in-depth knowledge of donation best practices to achieve the necessary supply of donated tissue, customer retention objectives, and new business development goals. This individual will be a resource for customers, donations partners, and/or stakeholders such as hospitals, hospices, funeral homes, medical examiners, law enforcement agencies, donor families, and organ procurement and eye bank organizations. Your work will have purpose every single day, contributing directly to life-changing outcomes.

Requirements

Bachelor’s Degree (Bachelor of Science or Bachelor of Arts)
Valid State Driver’s License
5 years’ experience in one of the following: healthcare (tissue banking, organ procurement, blood banking, nursing, psychology, medical, EMT, etc.) marketing, sales, public relations, education, or business development
Ability to communicate professionally with refined presentation skills and public speaking with internal and external customers, partners, donor families, executive leadership, and the general public.
Competent experience in Microsoft Word, Excel, and PowerPoint
Complex knowledge of procedures, practices, and policies Ability to work collaboratively with team members
Ability to successfully gather and evaluate pertinent information to draw conclusions and identify potential trends
Ability to anticipate and critically think through problems
Ability to create and revise procedures, technical documents, and other relevant material according to established requirements

Nice To Haves

Master’s Degree – Healthcare Administration, Organizational Development, Business, or Leadership

Responsibilities

Service Plan Implementation: Manages the service plan implementation for existing LifeNet Health Donation Partners, including events and/or meetings and key marketing and public relations events. Provides training to educate Donation Partners on the donation process, changes in technology, best practices for donation consent, and updated procedures in relation to tissue banking. Manage specific programs and/or initiatives such as, LEAN initiatives to assess and improve LNH overall access to clinical tissue and other specific requests for research tissue that may arise. Conducts rounds with Donation Partners and assists with OPO/Recovery Agency development as needed to increase tissue donation and education.
Account Management: Manages accounts to build and guide key relationships in assigned hospital system and/or recovery agencies, with Executive Leadership Teams (CEO, CNO, CCO, VP etc.), Risk Managers, Quality departments, Nurse Managers (ER, ICU, OR etc.), Chaplains, and/or other administrative offices within the assigned Tissue Recovery Agency or Referral Facility.
Business Relationships: Develops a broad base of support for LifeNet Health’s products and services by maintaining quarterly contact with clinicians, medical examiners, funeral home partners, coroners, recovery agency and hospital decision makers. Works in conjunction with LifeNet Health Bio-Implant Specialists to tie existing and potential distribution opportunities in target hospitals or recovery agency for conversion and/or maintenance of the existing referral process. Collaborates with donation partners such as Organ Procurement Organizations (OPO) and eye banks.
Continuous Improvement and Reporting: Provides statistical reports for each contracted hospital for the hospital to stay within the Centers for Medicare and Medicaid Services (CMS) and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) compliance standards in relation to tissue donation. Assist hospitals and recovery agencies with process improvement through continuous development and refinement of policies and procedures that maximize tissue donation or recovery in conjunction with industry standards, federal laws, and state laws. Reviews tissue donation data with key Executive Leadership partners on a yearly basis and/or as established by the referral agency. Reports on assigned territory activity, growth opportunities, and competitive analysis to management. Updates data/contacts into LifeNet Health tracking system on key developments, contacts, meetings, and events.
Communication: Partners with LifeNet Health tissue recovery department to resolve any hospital, funeral home, medical examiner (ME), coroner, hospice or other partnership complaints as well as to provide marketing and professional education. Supports the LifeNet Health Funeral Home Advisory Board to ensure industry best practice feedback and collaboration. Assists in obtaining electronic medical records (EMR) for tissue recovery and quality assurance staff as needed. Establishes communication and procedures for obtaining current and future EMR records for hospitals and other partners in an assigned territory.
Strategic Planning: Develops effective marketing tools and strategic business plans in order to maximize tissue donation in assigned region. Collaborates with marketing and public relation firms to develop marketing and communication initiatives as they relate to community education and donation awareness. Performs community education through Donate Life programs.

Benefits

Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
Profit Sharing Plan- Share in the success you help create.
403(b) Retirement Plan- Invest in your future with confidence.
Paid Parental Leave- 6 weeks to bond with your newest family member.
Corporate Sponsored Events- Celebrate milestones and build connections.
Generous Paid Time Off- Because balance matters:
18 vacation days (based on position, tenure, and state laws)
9 sick days (subject to local and state regulations)
9 holidays (7 standard + 2 floating)
Flexible Work Program- For approved roles, how and where you perform best.
Tuition reimbursement- We invest in your growth and education.
Career & Leadership Development- Expand your impact and potential.
Wellness Program- Prioritize your health with holistic resources.
Employee Assistance Program (EAP)- Support for you and your household.
Incredible teammates- Collaborate with passionate, dedicated professionals.