Donor Logistics Coordinator (PM Shift)

LifeNet Health

32d•$17 - $28•Remote

About The Position

As a Donor Logistics Coordinator, you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for focuses on the key logistical needs for internal and external partners to ensure the timely pick-up and delivery of all shipments. Provides customer service to all callers and determines preliminary donor eligibility through donor referrals. Triages calls by urgency and routes to appropriate. Your work will have purpose every single day, contributing directly to life-changing outcomes.

Requirements

High School Diploma or GED
1 year experience in Logistics/Supply Chain Management or Customer Service in a fast-paced environment
Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute.
Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams
Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions.
Teamwork: Demonstrates effective collaboration with internal/external teams through persuasive communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success.
Communication: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communication with key stakeholders including couriers, key internal and external partners.

Nice To Haves

Associate degree – Allied Health, Life Sciences, or Related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman)
2 years’ work experience in Logistics/Supply Chain Management or Customer Service in a fast-paced environment OR 1 year experience as an EMT, Corpsman, ER/ICU tech or equivalent experience, or dispatch for emergency services

Responsibilities

Logistics: Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external partners to ensure a positive customer experience.
Donor Referrals: Supports department initiatives and tasks by addressing donation opportunities via referrals from multiple partners either electronically or by phone.
Navigation, Triage, and Escalations: Assesses incoming calls and electronic communication from internal/external partners. Prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Manages all weather and downtime diversions to ensure shipments arrive at their destinations without delay.

Benefits

Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
Profit Sharing Plan- Share in the success you help create.
403(b) Retirement Plan- Invest in your future with confidence.
Paid Parental Leave- 6 weeks to bond with your newest family member.
Corporate Sponsored Events- Celebrate milestones and build connections.
Generous Paid Time Off- Because balance matters:
18 vacation days (based on position, tenure, and state laws)
9 sick days (subject to local and state regulations)
9 holidays (7 standard + 2 floating)
Flexible Work Program- For approved roles, how and where you perform best.
Tuition reimbursement- We invest in your growth and education.
Career & Leadership Development- Expand your impact and potential.
Wellness Program- Prioritize your health with holistic resources.
Employee Assistance Program (EAP)- Support for you and your household.
Incredible teammates- Collaborate with passionate, dedicated professionals.