Donor Experience Officer

WPI • Worcester, MA

1d

About The Position

The Donor Experience Officer (DXO) is a dynamic and results-driven communicator who is passionate about building relationships and supporting the growth of a generous community. Working as part of the Leadership Giving team, the DXO will use digital communication tools to connect with donors, express gratitude, raise funds, conduct research, and engage non-financial supporters. The primary focus of this role is to retain and upgrade mid-level donors, while also acquiring new donors from engaged non-donors. This is an Associate Director-level position with a portfolio of approximately 1,500 people, and a variety of responsibilities, including donor engagement, research, and content creation.

Requirements

• 0-3 years of relevant experience (fundraising, sales, communication, or admissions). Education can substitute for some experience.
• Bachelor’s degree required

Responsibilities

• Engage and solicit donations from donors within a portfolio, using digital communication tools to renew and acquire annual contributions.
• Conduct research on donor groups using data and qualitative methods.
• Prepare and present findings to inform fundraising strategies.
• Develop and adapt fundraising content to fit different platforms and audiences, ensuring it aligns with organizational goals.
• Work closely with teams in Donor Relations, Stewardship, Communications, and Annual Giving to ensure coordinated efforts.
• Ensure all communications reflect the university's commitment to inclusion and stay consistent with the university's brand.
• Keep up to date with best practices in fundraising, donor engagement, and digital communications, and apply new tools and tactics where appropriate.
• Other duties as assigned by your supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level