Donor Relations Officer

Beth Israel Lahey Health•Danvers, MA

1d•Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Donor Relations Officer performs a wide variety of project management tasks supporting BILH’s comprehensive stewardship and recognition program. The officer maintains strong and collaborative working relationships with colleagues from across the system, including frontline fundraisers, department and facilities administrators, and donors to support our philanthropic objectives. Key Responsibilities: o Manage donor signage from concept to installation, including design, approvals, vendor coordination, and inventory tracking in database to ensure accuracy and transparency for frontline teams. Support all current and future capital campaign to identify potential naming opportunities including levels for campaign giving levels. (hybrid) Job Description: Essential Duties & Responsibilities including but not limited to: 1. Support the development and implementation of donor recognition and engagement strategies for major and principal donors, assisting fundraisers and External Relations in creating meaningful stewardship experiences. 2. Support a donor-centric recognition program, including promotional materials and naming opportunities, to enhance stewardship and fundraising efforts. 3. Assist in managing the donor recognition signage process, helping with design, fabrication, and installation, and coordinating donor approvals with facilities and hospital leadership. 4. Maintain a tracking system within our database to catalog donor signage, naming opportunities, and public recognition, ensuring accuracy and transparency for frontline teams. 5. Manage the preparation and tracking of leadership acknowledgments for selected gifts across all BILH hospitals, ensuring they are meaningful and timely. 6. Assist in managing endowment reporting by coordinating with Finance and Operations to ensure transparency and compliance with spending policies. 7. Create and support personalized stewardship initiatives, including outreach and gestures to celebrate and deepen donor engagement. 8. Support the development and maintenance of policies and processes that promote a strategic, donor-centered Donor Relations team, contributing to best practices for stewardship and engagement at all giving levels. Minimum Qualifications: Bachelor's degree required . 2-5 years’ related work experience required. Project management experience required. Ability to travel, occasional evening and weekend work, and to adjust to other needs of the department. Individual judgment and knowledge of fundraising strategy is essential. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or in‐terpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priori‐ties and organize work within general guidelines. Seeks assistance when confronted with diffi cult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Requirements

Bachelor's degree required
2-5 years’ related work experience required.
Project management experience required.
Ability to travel, occasional evening and weekend work, and to adjust to other needs of the department.
Individual judgment and knowledge of fundraising strategy is essential.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
May produce complex documents, perform analysis and maintain databases.
Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
May make recommendations for solving problems of moderate complexity and importance.
Ability to address problems that are varied, requiring analysis or in‐terpretation of the situation using direct observation, knowledge and skills based on general precedents.
Ability to follow precedents and procedures.
May set priori‐ties and organize work within general guidelines.
Seeks assistance when confronted with diffi cult and/or unpredictable situations.
Work progress is monitored by supervisor/manager.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s).
Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Responsibilities

Manage donor signage from concept to installation, including design, approvals, vendor coordination, and inventory tracking in database to ensure accuracy and transparency for frontline teams.
Support all current and future capital campaign to identify potential naming opportunities including levels for campaign giving levels.
Support the development and implementation of donor recognition and engagement strategies for major and principal donors, assisting fundraisers and External Relations in creating meaningful stewardship experiences.
Support a donor-centric recognition program, including promotional materials and naming opportunities, to enhance stewardship and fundraising efforts.
Assist in managing the donor recognition signage process, helping with design, fabrication, and installation, and coordinating donor approvals with facilities and hospital leadership.
Maintain a tracking system within our database to catalog donor signage, naming opportunities, and public recognition, ensuring accuracy and transparency for frontline teams.
Manage the preparation and tracking of leadership acknowledgments for selected gifts across all BILH hospitals, ensuring they are meaningful and timely.
Assist in managing endowment reporting by coordinating with Finance and Operations to ensure transparency and compliance with spending policies.
Create and support personalized stewardship initiatives, including outreach and gestures to celebrate and deepen donor engagement.
Support the development and maintenance of policies and processes that promote a strategic, donor-centered Donor Relations team, contributing to best practices for stewardship and engagement at all giving levels.