Donor Experience Officer III, Prospect Dev. (Remote)

Susan G. Komen

6h•$66,000 - $84,000•Remote

About The Position

Susan G. Komen brings a 100% virtual working environment and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives in order to make the biggest impact against this disease. Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally! The Donor Experience Officer III (DXO III), Prospect Development serves as a key member of the National Major Gifts and Donor Experience team, specializing in prospect identification, portfolio optimization, and data-informed donor strategy. This role supports the development and execution of prospect development strategies that strengthen frontline fundraising performance. Working closely with the Vice President, National Director, and frontline fundraisers, this position ensures a consistent pipeline of qualified prospects, actionable insights, and well-balanced portfolios. The DXO III will act as a strategic partner and internal resource, translating data and research into clear recommendations that enhance donor engagement and contribute to revenue growth. This position will report to the Vice President, Major Gifts & Planned Giving. This is a fully remote position.

Requirements

Bachelor’s degree required
5+ years of progressive experience in development, operations, or prospect research. 3+ years of experience in a national organization ($50M+ annual budget) preferred.
Excellent organization, time management and detail-orientation skills required to manage donor caseload and document relationship status and updates.
Intrinsically motivated, able to work autonomously in a remote environment
Ability to analyze and integrate information from relevant sources.
Strong ability to work collaboratively across departments in a complex organization.
Outcome-driven with the ability to respond to changing circumstances and priorities.
Excellent communication skills, both written and verbal.
Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments.
Possess in-depth knowledge about donor databases, preferably Salesforce.
Strong technical skills and comfort utilizing Outlook, Word, Excel, and Microsoft Teams. Knowledge of Salesforce, Asana, Gravyty, FreeWill, Chariot-DAFPay, and other platforms a plus, ability to train and coach others in these systems
Models and fosters behavior that is consistent with the beliefs, values, goals, and objectives of Susan G. Komen.
Work Experience: 5 – 7 years
Travel requirements required outside of your home office will be up to 30% or more depending on our business needs.

Nice To Haves

Preferred experience includes: Development/Fundraising, Operations, CRM, Donor Advised Funds, Qualified Charitable Distributions, Stock Gifts, Donor Engagement, Stewardship, Prospect Research or Development
High-energy individual, with a passion to learn and contribute.
Flexibility working independently or partnering with a variety of teams.
Ability to work well across the organization with employees of all levels and in all departments.
Strong Salesforce, Word, Excel, PowerPoint, Outlook, and SharePoint skills.

Responsibilities

Conduct prospect research and identification to support the growth of a robust and qualified donor pipeline aligned with major, mid-level, and planned giving priorities
Utilize wealth screening tools, predictive modeling outputs, and donor data to identify and assess prospective donors
Partner with frontline teams to support prospect qualification and movement into active portfolios
Perform targeted and ad-hoc research to support donor strategies and funding opportunities
Recommend the assignment of prospects to frontline fundraisers based on capacity, alignment, and engagement potential
Partner with leadership to ensure portfolios are balanced, actionable, and aligned with revenue goals
Contribute to portfolio reviews by identifying gaps, opportunities, and recommendations for reassignment or re-engagement
Assist in donor reclassification efforts based on current business rules
Utilize Salesforce reports, dashboards, and related tools to track prospect activity, portfolio health, and engagement metrics
Use current dashboards and reports that provide visibility into pipeline strength and portfolio performance
Analyze donor and prospect data to identify trends and provide actionable insights to frontline staff
Ensure accuracy and integrity of prospect and portfolio data
Serve as a day-to-day partner to VP and National Director, providing research, insights, and recommendations to support cultivation and solicitation strategies
Act as a resource for interpreting wealth data, donor signals, and model scores
Act as a power user of prospect development tools and systems, including Salesforce and wealth screening platforms
Partner with operations and product teams to support enhancements to workflows and processes
Contribute to continuous improvement efforts that increase efficiency and effectiveness in prospect development