Donor Engagement Manager

Archdiocese of St. Louis•St. Louis, MO

57d

About The Position

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability. Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals. Position SummarySt. Patrick Center, a ministry of Catholic Charities, is hiring a Manager of Donor Engagement to join our Philanthropy team. In this role, you will cultivate and steward a portfolio of donors, drive fundraising initiatives, and enhance donor engagement activities. You will also see that our donor recognition and acknowledgment processes ensure supporters feel valued. You will nurture relationships with donors and manage the moves management process. As the Manager of Donor Engagement, you will focus on retaining donors, upgrading gifts, and acquiring new supporters. We are looking for someone to evaluate and grow the monthly giver program, tracking engagement for a future Giving Society, and proactively developing donor relationships through events and volunteering. The core working hours are Monday through Friday, 8:00 am to 4:30pm.

Requirements

Bachelor’s degree required
Four or more years’ experience in non-profit fundraising, including focused relationship building skills and customer services
Strong computer literacy required, demonstrated proficiency with Microsoft products and Raisers Edge NXT
Must be willing to participate in evening or weekend events
Working knowledge of donor stewardship techniques, budgets, and event best-practices
Strong communication and time-management skills
Able to work independently and be responsible for professional deadlines
Strong team member, working well with staff, volunteers and other professionals

Responsibilities

Nurture midlevel donors and manage the moves management process with focus on retaining donors, upgrading gifts and acquiring new donors
Evaluate, enhance and grow monthly (sustaining) giver program
Track engagement and create plans for future formalized Giving Society
Proactively develop and cultivate donors to strengthen their relationship with SPC through events, volunteering, and annual giving opportunities
Engage new donors in stewardship plan to connect them with SPC and educate on opportunities to get more involved with SPC
Assist the Sr. Director in creating a formalized stewardship plan for annual fund donors
Implement and manage midlevel and monthly donor stewardship activities, including a quarterly Donor Days and weekly thank you calls
Assist the Sr. Director in the planning and execution of donor recognition and cultivation events including fundraising events
Ensure donor recognition and appreciation is appropriately occurring at all levels of giving including events sponsors and event attendees
Develop and implement strategies for donor acquisition, retention and upgrades through personal visits, presentations, direct and electronic mail, collaborate with Communication Manager as needed with communication strategies
Work with Communications Manager to develop materials and to source donor stories in support of annual giving
Collaborate with Communications Manager to identify and secure speaking engagements with community groups to explain SPC mission and philanthropic needs
Participate weekly in meaningful donor communication (personal visits, engaging phone conversation or significant email engagement)
Serve as primary leader for monthly donors/sustainers eventual Giving Society, delegate to direct reports as needed
Serve as primary leader for Operation Safe at Home Campaign, collaborating with colleagues in Philanthropy as needed
Assist the Sr. Director on the preparation of annual fundraising plan and year-end reporting
Manage and lead Special Events Coordinator and ensuring event fundraising goals are met; committee satisfaction and event logistics are successful
Manage and lead Donor Engagement Coordinator to ensure portfolio stewardship and maintain best practices for donor stewardship with timely acknowledgement and follow-up
Ensure entry of correspondence and other touches with donors and prospects into the donor database
Serve on the Philanthropy management team to ensure department goals are reached
Other duties as assigned
Recruits, interviews, hires, and trains Philanthropy staff (Special Events Coordinator and Donor Engagement Coordinator).
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with agency policy.