Donor Database Associate

Interfaith Community Services INC•Escondido, CA

37d•$23 - $26•Onsite

About The Position

In the Donor Database Associate role, you’ll work closely with the Development and Executive teams to support fundraising and volunteer engagement efforts. The role is responsible for coordinating and maintaining a wide range of relationships through multiple information and database systems, performing administrative and clerical functions related to donor and volunteer data.

Requirements

High School Diploma or equivalent, required
1+ years of experience utilizing a data base management system, required
Ability to establish and maintain appropriate professional boundaries with clients, donors, and colleagues in accordance with organizational policies.
Knowledge of, or ability to learn, Blackbaud database products and related information systems.
Ability to accurately manage and process large volumes of detailed information.
Effective written and verbal communication skills, including proficiency in spelling and grammar.
Strong organizational skills and attention to detail necessary to perform essential job functions.
Ability to manage multiple tasks and deadlines using sound judgment to meet established expectations.
Ability to work effectively as part of a collaborative team.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, or the ability to acquire such proficiency.
Ability to communicate effectively with individuals from diverse backgrounds and maintain positive working relationships at all levels of the organization.
Ability to perform job duties in a professional, cooperative, and timely manner.
Ability to maintain confidentiality of sensitive client, donor, and employee information in accordance with applicable laws and organizational policies.
Ability to prioritize, organize, and complete work assignments efficiently and accurately.
Ability to work independently with appropriate supervision.
Ability to identify routine problems and apply appropriate solutions consistent with job responsibilities.

Nice To Haves

Bachelor’s Degree in Business or related field, preferred

Responsibilities

Learn and effectively utilize donor and volunteer database systems; participate in ongoing training and continuing education to maintain and enhance system proficiency.
Track, process, and maintain accurate records of all gifts, including checks, credit cards, online donations, matching gifts, recurring contributions, planned gifts, entity records, electronic fund transfers, stock and brokerage transactions, in-kind gifts, vehicle donations, and payroll deductions.
Process donations and enter gifts into the database in a timely and accurate manner; prepare and distribute memorial and in-honor acknowledgments.
Provide backup support for donor database management by ensuring data integrity, including de-duplication, correcting data entry errors, standardizing formatting, maintaining donor contact information and giving histories, coordinating with the volunteer database, reconciling financial records, and processing National Change of Address (NCOA) updates.
Generate lists and prepare donor, volunteer, and general reports from database systems to support analysis, communications, and mailings.
Assist with mailings, including direct mail campaigns, acknowledgments, and event invitations.
Draft and distribute multipurpose and monthly thank-you letters, requested acknowledgments, and annual giving summaries; complete additional correspondence as needed.
Collaborate with finance and development staff to ensure accuracy, completeness, and reconciliation of donor data and funds raised.
In collaboration with the supervisor, initiate and follow up on contact with prospects and donors, as appropriate.
Perform other related duties as assigned.