Donor and Member Services Specialist
About The Position
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Specialist is responsible for accurate transaction processing, database management, event registrations, memberships, and data integrity projects. Collaborates effectively across departments to ensure high-quality data standards, precise documentation, and comprehensive compliance with IRS, CASE, and university policies.
Requirements
- Equivalent to a Bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
- Demonstrated communications and interpersonal skills to collaborate effectively with internal and external stakeholders and potential donors.
- Advanced skills in performing conditional Word merges for acknowledgement letters and receipts.
- Knowledge of credit card and PCI compliance policies, practices and systems.
- Excellent customer service, professionalism, and diplomacy.
- Ability to organize and plan work and projects, including handling multiple priorities.
Nice To Haves
- Accounting and bookkeeping experience is preferred.
- Accounting and bookkeeping experience preferred.
Responsibilities
- Analyzes and enters all gift and transaction documentation (hard copy and electronic).
- Processes and reviews gift batches, verifying that batch totals, dates, fund designations and appeal codes are correctly applied.
- Oversees the processing of corporate and foundation matching gift payments.
- Coordinates the tracking process for scholarships using Blackbaud's specialized software platform, Award Management.
- Analyzes and enters all event documentation to ensure complete and accurate data, including registration details, registrant contact information, and other details.
- Performs other duties as assigned.
Benefits
- The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Number of Employees
5,001-10,000 employees
