Donor Relations Specialist

Coptic Orphans • Fairfax, VA

5d

About The Position

The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. The incumbent records and maintains donor data, ensuring accurate processing of donations, handling sponsorships, and responding to donor inquiries. This role provides customer support while upholding the mission of Coptic Orphans.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, Nonprofit Management, or a related field.
• 1-3 years of experience in donor relations, customer service, or database management.
• Excellent command of written and spoken English; ability to understand Arabic is required (reading and writing proficiency is a plus).
• Knowledge of Coptic culture is required.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), as well as Outlook, Teams, and SharePoint; Salesforce proficiency is required.
• Strong organizational skills with attention to detail.
• Persuasive, polished, and articulate communicator; must be comfortable and confident on the telephone with stakeholders

Nice To Haves

• ability to understand Arabic is required (reading and writing proficiency is a plus).

Responsibilities

• Record and Update donor and sponsor data in Salesforce.
• Process donations, update donor payment methods, and address declined transactions.
• Compile and generate weekly donor maintenance report on a weekly basis, ensuring accuracy and timely submission.
• Conduct new sponsor orientation and record sponsors inquiries.
• Respond to donor inquiries via phone and email, providing timely and professional assistance to ensure a positive donor experience.
• Support donor engagement efforts through outreach and relationship-building.
• Provide support in the planning and execution of outreach and fundraising events, ensuring seamless coordination and efficient event operations.
• Engage with donors during campaigns and outreach efforts to encourage contributions and strengthen relationships.

Benefits

• Coptic Orphans offers a wide range of benefits including comprehensive medical, dental and vision coverage, life insurance, optional Short-term and Long-term Disability coverage, access to onsite fitness, Employee assistance program and paid time off.
• Employees have the option to participate in a company-sponsored 403(b) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees