Domestic Transportation Customer Service

Expeditors•Elkridge, MD

3d•$23 - $25

About The Position

“We're not in the shipping business; we're in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Requirements

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English

Nice To Haves

Understanding of ocean documentation process a plus
Hazardous Materials certification (preferred)

Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Transcon files and reporting
Ensure accurate and timely client and vendor billing
Ensure delivery of freight and timely clearance when applicable
Interact with customers in arranging their shipments to meet customers service standards
Contribute and maintain good relationships with suppliers
Meet compliance at all times
Network communications, timely responses to emails and requests
Meet KPI standards in accordance with Company policy
Understand customers procedures and maintain updated internal DLSOPs