Document Custodian Manager II - Quality Assurance

M&T Bank • Buffalo, NY

18h

About The Position

Overview: Manages and coordinates a mid-sized team or multiple small teams within the Document Custodian area of WISD Shared Services. Reviews and approves the work of the team. Manages a team of professionals which may include some managers and provides technical, functional and operational support within Shared Services. Manages the provision of support for transactional processing, risk and control monitoring, reconciliation, and problem resolution research. Primary Responsibilities: Responsible for the leadership, problem resolution, analysis and reporting for a mid-sized team or multiple small teams within the Document Custodian area ensuring all daily, weekly and monthly work is completed timely and accurately and as defined by Service Level Agreements (SLAs). Provide technical, functional and operational knowledge in unit or Department work policies and procedures, and provide recommendations for Department policy or procedure changes. Facilitate process innovation within the Document Custodian team, focusing on creating efficiency and enhancing the control environment. Engage with staff and peers when necessary in the resolution of problems through application of industry and experiential knowledge and skills. Responsible for unit contingency planning. Serve as primary point of contact for supported businesses. Actively participate on projects impacting Shared Services including, but not limited to, developing test plans, strategies and scripts; independently testing system releases and enhancements and delegating project tasks. Ensure procedures and processes are kept current and reviewed on an annual basis. Verify necessary updates have been made. Identify, report and escalate all risk and compliance issues, breaches and suspicious activities. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The position is responsible for the tactical direction of the team with input into the strategic direction of the department. This position requires a thorough knowledge of business, applicable regulations and affiliated technology with the ability to plan, organize and manage the work of assigned staff and produce results. The position works with some uncertainty with discretionary solutions, possessing low to moderate risk to organization.

Requirements

• Bachelor's degree and a minimum of 3 years relevant experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/work experience, including a minimum of 3 years’ relevant experience
• Minimum of 2 years’ work leadership, supervisory and/or managerial experience
• Strong analytical skills
• Strong problem-solving skills
• Strong written and verbal communication skills
• Detail-oriented
• Demonstrated success operating in a team environment
• Experience using pertinent word processing and spreadsheet software
• Willing to work a flexible schedule as needed

Nice To Haves

• Bachelor’s degree in Business, Finance or Accounting
• Minimum of 2 years’ supervisory or project management leadership experience
• Minimum of 3 years’ experience in financial services industry
• Ability to work under time constraints
• Knowledge of Bank systems
• Knowledge of Bank culture

Responsibilities

• Responsible for the leadership, problem resolution, analysis and reporting for a mid-sized team or multiple small teams within the Document Custodian area ensuring all daily, weekly and monthly work is completed timely and accurately and as defined by Service Level Agreements (SLAs).
• Provide technical, functional and operational knowledge in unit or Department work policies and procedures, and provide recommendations for Department policy or procedure changes.
• Facilitate process innovation within the Document Custodian team, focusing on creating efficiency and enhancing the control environment.
• Engage with staff and peers when necessary in the resolution of problems through application of industry and experiential knowledge and skills.
• Responsible for unit contingency planning.
• Serve as primary point of contact for supported businesses.
• Actively participate on projects impacting Shared Services including, but not limited to, developing test plans, strategies and scripts; independently testing system releases and enhancements and delegating project tasks.
• Ensure procedures and processes are kept current and reviewed on an annual basis. Verify necessary updates have been made.
• Identify, report and escalate all risk and compliance issues, breaches and suspicious activities.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Benefits

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
• As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager