Document Control Specialist - Data Services Representative

HireRight, Inc. • Nashville, TN

36d

About The Position

The Document Control Specialist aka Data Services Representative will identify, aggregate, process and distribute compliance-related reports to fulfill consumer report requests in accordance with FCRA regulations. This position requires Federal Security Clearance after hire.

Requirements

• High School Diploma or equivilant required

Responsibilities

• Will identify, aggregate, process and distribute compliance-related reports to fulfill consumer report requests in accordance with FCRA regulations.
• Records relative activities within Sales Force, ensures all personal sensitive information is masked, compiles reports with appropriate federal regulatory disclosures and prepares report pack for mailing.
• Responsible for communicating with the consumer via telephone or email to verify identity and report specifics as necessary.
• May be responsible for conducting quality assurance reviews and/or processing of returned mail.
• Accesses multiple current and legacy platforms (NextGen, OpTool, BAI, Tracker, DAC Edition) to assimilate reports and documents responsive to the specific type of consumer request.
• Verifies and authenticates consumer personal (PSI) sensitive information with existing database
• Communicates with consumer via email and/or phone to evaluate specific report requests to ensure accurate fulfillment.
• Manually reviews every report/document to be provided to consumer to identify and mask 27 different types of consumer PSI
• Determine the appropriate federal and/or state regulatory disclosures required to meet compliance regulations
• Assimilate all required reports/documents into a single response packet for mailing or emailing. For emailed packets, documents are compiled using Adobe Pro 11 and Primo Converter
• Completes Sales Force cases to record search results and note documents provided in response to the consumer's request.
• Print reports and prepare for mailing
• Conduct quality check of the response packet to ensure correct documents are provided, all pertinent PSI is masked and appropriate disclosures are enclosed.
• Log and track other department related activities for quality and reporting purposes
• Review and route internal and external requests (customers, consumers, AMs)
• May assist with other assignments or projects
• Adhere to FCRA regulations and internal SLA guidelines.

Benefits

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees