Document Compliance Specialist
About The Position
The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing . This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers . This is achieved through communication of entire process with customer, validati ng completeness of supporting documentation, and preparing all deal related paperwork . This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Account ing team.
Requirements
- S ense of urgency
- Strong attention to detail
- Excellent communication (written & verbal)
- Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting , etc.)
- Mathematics – ability to solve basic math calculations
- Positive customer service attitude
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Clearly communicates paperwork and processes to customer, including any follow up questions
- Create and complete all deal related paperwork in DMS , bank approval systems and protection product systems (whe n applicable)
- Transact paperwork with customer s using digital tools where possible , and wet ink when necessary
- Process all paperwork and ensure it meets the needs of the Business Office (including proof of delivery) , state specific DMV and lender requirements.
- Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business office
- Work with Business Office s to t rack deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
