Document Collection Specialist - VA Disability Claims

Berry Law Firm • Lincoln, NE

1d • Remote

About The Position

As a Document Collection Specialist, you help veterans gather essential documents for their VA disability claims. You secure supporting statements and evidence from clients, follow strict timelines, and adhere precisely to standard operating procedures. You demonstrate a strong commitment to client service, communicate effectively, and show a deep passion for supporting veterans.

Apply today!

Requirements

• Experience in customer service, document collection, or administrative support.
• Communicate effectively with a client-centered approach in both written and verbal forms.
• Use technology confidently.
• Organize tasks with strong attention to detail.
• Work independently, stay motivated, and keep yourself accountable.
• Meet deadlines with urgency and manage multiple tasks under tight timelines.
• Maintain high standards of professionalism, persistence, patience, and resilience.
• We hold this role to high standards for completion metrics and response time. You bring a metrics-driven mindset to succeed in this position.
• Knowledge or experience related to VA disability claims or veterans’ affairs.
• Navigate challenging conversations with patience and professionalism.

Responsibilities

• Collaborate with intake and legal teams to identify and collect documents that strengthen VA disability claims.
• Communicate with clients through phone, text, and email to obtain supporting statements and evidence.
• Manage a high-volume workload, collect documents by deadlines, and follow timelines closely.
• Follow SOPs precisely to ensure each step of the document collection process meets firm standards.
• Use critical thinking to anticipate and overcome potential obstacles in the document gathering process.
• Maintain accurate records and update databases to ensure full documentation for each client.
• Track and analyze your performance metrics to improve efficiency and meet collection goals.

Benefits

• Competitive compensation
• Generous PTO
• 401k
• Insurance
• EAP
• Professional development
• Swag
• Company events
• Community involvement
• Personalized onboarding experience, coaching and mentorship.
• Weekly, monthly, and annual awards, financial incentives and generous bonus structures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees