Document & Business Solutions- Operations Specialist

JPMorgan Chase & Co. • New York, NY

6h

About The Position

Document & Business Solutions (DBS) is the company’s primary mail and print
production provider for the firm globally. Document & Business Solutions is
responsible for providing vital products and services, including but not limited
to, document design & creation, scanning & archiving fulfillment, hard-copy
document digitization, messenger & courier services, mail/package distribution
and more. Additionally, Document & Business Solutions manages and maintains the
Firmwide “Smart” suite of products, including, SmartPrint (floor
copiers/printers), SmartMail (mail digitization), and SmartDox.

As a Document & Business Solutions Operations Specialist , you will be expected
to serve in a production capacity. Additionally, you may be required to work in
any of the production locations/environments to meet the needs of the
customer/company in delivering our products and services while meeting
established SLAs, quality, and productivity standards. Some of the functions
include but are not limited to:

Requirements

• Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.
• Able to work productively in a fast-paced team environment.
• Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
• Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).
• Able to lift and push items of significant weight (up to 50 pounds).
• Proactive to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.
• Prior experience in a production environment.

Responsibilities

• Operating functional equipment including postage, x-ray, inserting (where applicable), printing, scanning, and other equipment.
• Coordinate courier collection, including required manifest(s) and documentation.
• Perform and maintain basic record keeping and tracking of data as required by management.
• Perform Check Management in line with all processing procedures (where applicable).
• Respond to all requests and inquiries from end-users of DBS products and services.
• Manage other logistical functions such as shuttle bus operations and overnight shipping.
• Handling of specialized items and more complex inquiries, including possible extensive research.
• May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees