Docketly-Coverage Supervisor

ABC Legal Services•Longmont, CO

7d•$63,000 - $75,000•Onsite

About The Position

Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry. Job Overview: The Coverage Supervisor is responsible for leading a high-volume, performance-driven Coverage team supporting Docketly’s operational excellence. This leader drives staffing performance, inside sales effectiveness, recruiting execution, and KPI attainment while developing a team of Coverage Specialists to operate at scale. This role requires a data-driven, self-sufficient leader who can balance people development with measurable business outcomes in a fast-paced environment.

Requirements

2–4 years of progressive experience in coverage and recruiting environments with clear career growth
Proven strength in inside sales, including consultative selling, objection handling, negotiation, and closing
Demonstrated ability to convert recruiting and sales tactics into repeatable systems for team success
Data-driven decision maker with strong proficiency in reporting tools and performance analytics
Experienced in setting and operationalizing OKRs to drive measurable outcomes
Strong continuous improvement mindset proactively identifies process gaps and implements solutions
Effective escalation manager who remains composed and solutions-focused under pressure
Holds team members accountable while fostering engagement and performance ownership
Skilled coach who develops others through structured feedback, training, and real-time performance management
Highly self-sufficient and reliable; trusted to operate independently while aligning with leadership priorities
Strong communicator and collaborator across departments
Demonstrates leadership readiness through influence, consistency, and balanced people/business focus

Responsibilities

Lead, coach, and develop a team of 7–10 Coverage Specialists in a high-volume staffing environment
Drive team performance against KPIs including fill rate, margin targets (36%+), drops, losses, and daily MTTC execution
Translate recruiting and inside sales strategies into scalable best practices across the team
Set, track, and execute against team and individual OKRs to ensure consistent performance growth
Analyze reporting data to identify trends, risks, and performance gaps; implement corrective action plans
Manage escalations professionally, exercising sound judgment and solution-oriented decision making
Create a culture of accountability, ownership, and measurable results
Identify operational inefficiencies and implement process improvements that increase speed and quality
Partner cross-functionally with Sales, Operations, and Leadership to ensure alignment on performance goals
Maintain strong oversight of hearing losses, cancellations, and coverage gaps while ensuring proper approval workflows