DNA Applications Analyst - Chubbuck

ICCU•Chubbuck, ID

About The Position

Primary Function : The Systems Analyst I position is responsible for maintaining mission-critical systems uptime, stability, daily/nightly batch processing, and daily issue resolution. This will be accomplished by completing daily operational processes, assisting in system updates, testing/coordinating new feature rollouts, and identifying new opportunities within the application to meet Credit Union growth and strategic goals. Duties and Responsibilities : Ensure the assigned applications are properly administered, updated, and processes are completing efficiently. Actively seek ways to improve system performance and stability as well as improve end user experience. Identify, troubleshoot, and resolve complex system issues as reported by end users. Provide tier three technical support and utilize appropriate resources with minimal guidance to provide proper issue resolution. Support existing process and provide appropriate feedback and recommendations on process improvements. Assist with evaluating system releases, enhancements, and new product offerings, identifying the feasibility, compliance/regulation requirements, and/or the benefits to be gained. Assist with the implementation of new releases of the software, including regression testing, scheduling, and change management. Ensure that the new features are communicated and fully tested. Assist with the change rollout to production, test, training, and development environments. Serve as the subject matter expert for assigned systems and projects related to the core applications. This includes 3rd party integrations, employee permissions, system configuration, testing, and reporting needs. Participate in user groups and network with peer organizations and 3rd party vendors, providing training & knowledge transfer throughout the organization. Support various business units throughout the organization by understanding workflows, processes, data collection, reporting needs and other technical issues associated with application software. Perform basic level SQL coding for data mining, building reports, creating formatted data files, and researching data integrity issues. Manage the flow of information to members, administration, branch levels, and external parties. Participate in weekly meetings with the IT team to discuss progress and issues to be resolved. Participate in regular project meeting with 3rd party vendors and provide technical oversight for project completion and ensure SLA are being met. Work under general supervision or broad instruction. Position will participate in an after-hours on-call rotation. Other duties as assigned.

Requirements

Associates degree required, Bachelor’s degree preferred, in Business Analytics, Computer Science, Computer Information Systems or field of study.
Experience with relational databases and writing structured query language (SQL) preferred.
1+ year(s)’ experience supporting 24x7 production operations, preferably supporting a high availability environment.
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
Willingness to work occasionally outside of normal business hours.
Excellent English oral and written communication skills.
Ability to work with other department supervisors.
Knowledge of data processing, hardware platforms, and enterprise software applications.
Technical experience with enterprise systems, databases, and user support.
Strong analytical and problem-solving skills.
Ability to effectively communicate with Executive Management and Credit Union personnel.
Ability to always maintain confidentiality of Credit Union and member records.
Must be motivated individual with strong analytical, problem solving, and root cause analysis skills.
Logical, process-oriented thinker with a natural sense of urgency.
Must have ability to work on multiple, time-critical projects simultaneously.
Excellent verbal and written communication required, including presentation of complex data in easily understood ways and strong data visualization skills.
Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects.
Attention to detail on many concurrent projects and initiatives.
A demonstrated cooperative and positive attitude toward members and other Credit Union staff.
Ability to work without supervision.
Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.
Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
Sit for extended periods of time
Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
Repetitive motion using wrists, hands, and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

Masters or post-secondary degree in Business Analytics, Computer Science, or related field preferred.

Responsibilities

Ensure the assigned applications are properly administered, updated, and processes are completing efficiently.
Actively seek ways to improve system performance and stability as well as improve end user experience.
Identify, troubleshoot, and resolve complex system issues as reported by end users.
Provide tier three technical support and utilize appropriate resources with minimal guidance to provide proper issue resolution.
Support existing process and provide appropriate feedback and recommendations on process improvements.
Assist with evaluating system releases, enhancements, and new product offerings, identifying the feasibility, compliance/regulation requirements, and/or the benefits to be gained.
Assist with the implementation of new releases of the software, including regression testing, scheduling, and change management.
Ensure that the new features are communicated and fully tested.
Assist with the change rollout to production, test, training, and development environments.
Serve as the subject matter expert for assigned systems and projects related to the core applications. This includes 3rd party integrations, employee permissions, system configuration, testing, and reporting needs.
Participate in user groups and network with peer organizations and 3rd party vendors, providing training & knowledge transfer throughout the organization.
Support various business units throughout the organization by understanding workflows, processes, data collection, reporting needs and other technical issues associated with application software.
Perform basic level SQL coding for data mining, building reports, creating formatted data files, and researching data integrity issues.
Manage the flow of information to members, administration, branch levels, and external parties.
Participate in weekly meetings with the IT team to discuss progress and issues to be resolved.
Participate in regular project meeting with 3rd party vendors and provide technical oversight for project completion and ensure SLA are being met.
Work under general supervision or broad instruction.
Position will participate in an after-hours on-call rotation.
Other duties as assigned.